How to help us help you with a log of your system, Using the GetSystemInfo tool. Options

[Don Pelotas]

Welcome to the Kaspersky user forum.

So you have a problem with your Kaspersky product? We need a bit of info to help you in the best possible way and the best way is to use the GetSystemInfo tool, it is highly recommended to use this tool, it will convert the quite large amount of mumjumbo into something easy to read and tell more about your system than possible to include (using sometimes spotty human memory) in a post...thus saving time. To post a GetSystemInfo (GSI) log, follow the instructions below:

1. Click here to download the GetSystemInfo tool
2. Run getsysteminfo.exe, click run and next create report.
3. The log will be autouploaded and added to the clipboard with the default settings.
4. Now add the link from the clipboard to your post about your issue, use insert link and rightclick to add/paste the link in the clipboard.

Important!.....Please do all 4 steps when you make the GSI log, too many just add the raw log to his/her post. This is very very difficult to read so please add the link to the uploaded log, not the log which is a zipfile.....we just need the easy to read link from the page that opens when the log is finished.