ki1.sys BSOD issue Options

[BadIronTree]

Info added by moderators:

To all experiencing this issue:

Boot into safemode with network support by tapping F8 key at bootscreen

Open Kaspersky by going to Start > Programs > Context menu of Kaspersky Internet Security/Kaspersky Anti Virus > Right click on the KAV/KIS icon and select "run as administrator"

Update AV databases.

Now restart and attempt to boot into normal mode.

[Chataro]

Hello,


I've got BSODs under Vista x64 _ SYSTEM_SERVICE_EXCEPTION
The module is "kl1.sys"

In Vista x64, KIS requested me to restart Windows an hour ago.
After rebooting, every time I launch Windows, I've got BSODs.
In safe Mode, Windows says This BSODs are caused by Anti-Virus.

Then, I'll ask for the support of KL HelpDesk.
I hope it'll be fixed as soon as possible./

In Windows XP,. KIS seems running fine.

This post has been edited by Chataro: 18.09.2008 19:04

[Galileo 39]

The problem with BSOD when running KIS 8.0.0.454 a [b] under Vista 64 bit seems to be a serious one.
In the german user forum already 5 users have reported the same problem. It seems to appear after the latest update of the IDS data base.

Possible workaround: Start computer in safe mode with network drivers. Then launch KIS and provoke manually the rollback of the data bases. I'm not sure whether the network drivers are necessary for this procedure.

Edit: Of course the updater has to be set to "Manual" after the rollback.

[man2006]

i update kaspersky 8.0.0.454 and the kaspersky required restart to take effect of the update
when the windows vista ultimate x64 is open show the blue screen and the computer is restart automatic
show the problem from
kl1.sys
and can not open the windows
iam go to the safe mode and remove ( delet ) the kl1.sys
in
C:\Windows\System32\drivers
and
C:\Program Files (x86)\Kaspersky Lap
the windows is open normal no any problem but the kaspersky is not work iam unistall the program
and now my computer not used any antivirus

my computer
intel core 2 duo e6600
ram 4 GB fsb 800 mhz dual channel
Motherboard GIGABYTE p965 ds 3
i need help what is the problem in the final update of the kaspersky ?
iam attachment the file kl1.sys to check from virus or problem

This post has been edited by man2006: 18.09.2008 19:13

Attached File(s)

 kl1.sys.rar ( 110.47K ) Number of downloads: 13

 

[mwcallan]

Also having the same problem here as of this morning about 1 hour ago. Kaspersky recommended that "A restart is required after Update" so I restarted.

Booted up and as soon as Kaspersky loaded with the startup config, system crashed and the BSOD related the crash to KL1.sys.

I'm running a legitimate copy of Vista Ultimate 64-bit, Kaspersky Internet Security 2009, no other firewalls or AV/AS running or have ever been installed.
Intel Q9550, 4GB ram, 8800 Ultra graphics.

Temporarily, you can start your systems into Safe Mode and remove Kaspersky from your startup configuration (note that while this will let you boot and use your computer, you will be unprotected from malware and other threats).

Press Windows + R (or Start > Run) and type "msconfig"
Then choose the startup tab and uncheck Kaspersky related entries.
Apply and restart in normal mode.

Also had to remove C:\Windows\System32\drivers\kl1.sys
Also had to remove C:\(your kaspersky directory here)\KLIFX64\kl1.sys
(make sure you show hidden files and system files to find these)

This post has been edited by mwcallan: 18.09.2008 19:35

[Marko13]

Hello, my KIS required a restart after an update, but now k1.sys is causing BSOD! (Vista x64 ultimate). What's going on? Please fix this ASAP!!!!!

[Sammy02]

The problem with BSOD when running KIS 8.0.0.454 a [b] under Vista 64 bit seems to be a serious one.
In the german user forum already 5 users have reported the same problem. It seems to appear after the latest update of the IDS data base.

Possible workaround: Start computer in safe mode with network drivers. Then launch KIS and provoke manually the rollback of the data bases. I'm not sure whether the network drivers are necessary for this procedure.

Edit: Of course the updater has to be set to "Manual" after the rollback.

This is what I did and it worked, thank goodness for this feature

This post has been edited by Sammy02: 18.09.2008 19:21

[Baz^^]

Hi,

Thank you for taking the time to report this issue, I have sent your reports about this issue to KL.


Can anyone who has this issue please upload crash dumps to rapidshare.com or a similar site and post a link here please.

This post has been edited by Baz^^: 18.09.2008 19:25

[Galileo 39]

To all:

In safe mode of the OS, KIS has to be launched from Start > Programs > context menu of Kaspersky Internet Security > run as administrator

[brugeslamorte]

Same problem with system service exception. Can only start in safe mode. Would system restore be able to resolve this or should I roll back Kaspersky updates? I am running trial version of Kaspersky and was going to purchase soon. Has this issue of BSOD with Vista 64 come up before with Kaspersky? Thanks.

[Marko13]

To all:

In safe mode of the OS, KIS has to be launched from Start > Programs > context menu of Kaspersky Internet Security > run as administrator

Yes, launch KIS from Safe mode, rollback last update, and select NOT to update program modules. Now you can restart Windows and probably wait for fixed update from KL Labs

[happ]

The same here. Vista Ultimate 64, Q6600, Asus P5E, 4GB memory. BSOD after update. Rolling back last update in safe mode fixed the problem temporarily. Waiting for fixed update. XP on the same machine (dual boot) seems to be OK so far.

[Chataro]

Hi,

Can anyone who has this issue please upload crash dumps to rapidshare.com or a similar site and post a link here please.

Hello,Baz^^

I uploaded the Memory Dump to RapidShare.com

The Download link is
http://rapidshare.com/files/146359012/MEMORY.rar.html

I can't get the Full Memory Dump of 4GB.

The Dump Size is 436MB and I zipped it in RAR and uploaded it, whose size is 69.7MB.

I hope this dump will be helpful.

Thanks in advance.

[Lucian Bara]

hello
the bug was found and will be fixed soon
Chataro (and anyone with the problem),
please zip attach your ckah.set file from C:\ProgramData\Kaspersky Lab\AVP8\Bases\

This post has been edited by Lucian Bara: 18.09.2008 19:59

[Baz^^]

Hello,Baz^^

I uploaded the Memory Dump to RapidShare.com

The Download link is
http://rapidshare.com/files/146359012/MEMORY.rar.html

I can't get the Full Memory Dump of 4GB.

The Dump Size is 436MB and I zipped it in RAR and uploaded it, whose size is 69.7MB.

I hope this dump will be helpful.

Thanks in advance.

Thanks Chataro

[Dwlads]

Hi,

Thank you for taking the time to report this issue, I have sent your reports about this issue to KL.
Can anyone who has this issue please upload crash dumps to rapidshare.com or a similar site and post a link here please.

Hi,

Same problem here running KAV 2009 on Windows Vista 64. What I need to do to create a crash dumps? Tell me and I will send it to Rapidshare immediately.

Thanks.


[]`s Dwlads.

P.S.: Wow...Chataro was fast Thanks Dude!

This post has been edited by Dwlads: 18.09.2008 19:59

[Rinat Salihov]

Hi all.

Please be patient, we will fix that issue soonly.

[mwcallan]

hello
the bug was found and will be fixed soon
Chataro (and anyone with the problem),
please zip attach your ckah.set file from C:\ProgramData\Kaspersky Lab\AVP8\Bases\

http://rapidshare.com/files/146363590/ckah.zip.html

[Stalker72]

I got a BSOD after installation. It mentioned the file "kl1.sys".

http://rapidshare.com/files/146363848/BSOD.rar.html

Stalker72

[Don Pelotas]

A few posts removed................ only those just cluttering the thread, so the devs won't have to sip through those.