Upgrading to version 7.0, How to avoid most issues when upgrading Options

[Don Pelotas]

Installing version 7.0

If you upgrading to 7.0 from version 6.0, then i would strongly recommend that you uninstall 6.0 or any other previous version (this includes AV's from other vendors!)....... completely only keeping the activationdata of the possiblities you have to save data when you uninstall 6.0. If you previously have had other anti-viruses installed then I would recommend you have a look at this sticky, Norton removal steps are very important even after you have removed normally via add/remove programs!

You can download 7.0 here.

If you have problems uninstalling Kaspersky, then there is a removaltool you can use to remove remnants, for versions 6.0/7.0 on Windows \XP\Vista 32 bit, look Here for instructions.

For Kaspersky 5.0 you can download the tool here, for 4.0/4.5 here. Both these tools is also very effective in safemode.

Some users will need to contact support for a replacementkey if they for example are using multiyear keys originally bought for older versions than 6.0. Link to Helpdesk

Safemode:

Windows 98/Me
Restart the computer.
Just after the POST diagnostics and memory count, start pressing the F8 key
On the Startup Menu, choose Safe Mode

or you may use the System Configuration Utility Method.
While in Normal mode, Close all programs.
Click Start, Run and type MSCONFIG in the box and click OK
In the System Configuration Utility, on the General Tab, click the Advanced Button
In the Advanced Troubleshooting Settings dialog box, check Enable Startup Menu. Click OK. Click OK again when the System Configuration Utility reappears.
You will be prompted to restart the computer. Click Yes. The computer will restart in Safe mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again and uncheck "Enable Start-up Menu." under the Advanced Menu, then click OK and restart your computer

Windows 2000
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

Windows XP

If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

To use the System Configuration Utility method
Close all open programs.
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer

This post has been edited by Don Pelotas: 4.05.2008 19:27