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"User study page is not loading" or "the start button is not active" [Kaspersky Automated Security Awareness Platform]


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Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Problem Description, Symptoms & Impact

The problem persists over different browsers, incognito mode and computers. The training status is "In Progress". The number of problematic users is small usually limited to 1-5.

Diagnostics

The issue usually presents itself on the student's (not admin's) side as a grey (non-active) button or a page that is not loading completely.

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image.thumb.png.d599bc911ce84d9681c1f8df095f15de.png

Workaround & Solution

  1. Clear the cache and cookies in the browser.
  2. Pause the training for the problematic user and then restart the training.
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