File does not exist on update source, not able to update AV Options

[ngiovas]

Today my system popped a message stating that the AV files on my system were out of date. Checking the logs, it stated "File does not exist on update source". The files have not been updated since 4/22. I saw one other post on this topic (the other poster hadn't updated since the exact same date) and it suggested shutting down self defense, exiting Kaspersky and deleting an xml file. I tried this and came up with the same result after restarting everything.

I am running Kaspersky 6.02.614 on Windows Vista with all of the latest Microsoft updates.

Any help would be greatly appreciated.

NG

[norwegian]

You can try updating to the latest version which is the suggested answer. Uninstall your build and install the latest. Might be worth running the removaltool in safe mode too.

Or if you cannot run the latest properly, you can delete everything in the bases folder, and redownload the whole database package again. You will need to have self-defense off to do this. Download will be a fair sized package to 10-12 megs.

[ngiovas]

You can try updating to the latest version which is the suggested answer. Uninstall your build and install the latest. Might be worth running the removaltool in safe mode too.

Or if you cannot run the latest properly, you can delete everything in the bases folder, and redownload the whole database package again. You will need to have self-defense off to do this. Download will be a fair sized package to 10-12 megs.

Thanks. I will give that a try. Do I just download the latest version from Kaspersky's sight and then use my old key?

Thanks again,
NG

[Don Pelotas]

Thanks.  I will give that a try.  Do I just download the latest version from Kaspersky's sight and then use my old key?

Thanks again,
NG

Yes, exactly, you can also save the activationdata during the uninstall of the old version.

[ngiovas]

You can try updating to the latest version which is the suggested answer. Uninstall your build and install the latest. Might be worth running the removaltool in safe mode too.

Or if you cannot run the latest properly, you can delete everything in the bases folder, and redownload the whole database package again. You will need to have self-defense off to do this. Download will be a fair sized package to 10-12 megs.

Well, no luck. That didn't help with the problem. I am still getting a message that says "File does not exist on update source".

I am starting to think it is a firewall issue. Unfortunately, I don't know what settings I would need to check. My PC is a client on a Microsoft SBS 2003 server which runs ISA. I have set up the proxy info and it seems to be connecting to Kaspersky, but it always gives me the mentioned error.

Does anyone have any experience with using Kaspersky AV with SBS 2003 and ISA?

Thanks,
NG

[Whizard]

Can you show us the text file of the updater make sure you enable "All Events" option.

[ngiovas]

Can you show us the text file of the updater make sure you enable "All Events" option.

Here is what came up in the update log:

CODE

Creating the list of files to download  4/26/2007 4:49:11 AM    
Update distribution task started  4/26/2007 4:49:11 AM    
Update task started  4/26/2007 4:49:11 AM    
Update source is selected    http://downloads1.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    http://downloads1.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    http://downloads2.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    http://downloads2.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    http://downloads3.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    http://downloads3.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    http://downloads5.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    http://downloads5.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    http://downloads4.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    http://downloads4.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    ftp://downloads1.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    ftp://downloads1.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    ftp://downloads5.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    ftp://downloads5.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    ftp://downloads2.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    ftp://downloads2.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    ftp://downloads4.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    ftp://downloads4.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update source is selected    ftp://downloads3.kaspersky-labs.com/    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml.klz    4/26/2007 4:49:11 AM    
Proxy server is selected    192.168.16.2:80    4/26/2007 4:49:11 AM    
File download started    index/6/u0607g.xml    4/26/2007 4:49:11 AM    
File does not exist on update source    ftp://downloads3.kaspersky-labs.com/index/6/u0607g.xml    4/26/2007 4:49:11 AM    
Update distribution task completed  4/26/2007 4:49:11 AM    
Update task completed  4/26/2007 4:49:11 AM    
Task completed    File does not exist on update source    4/26/2007 4:49:12 AM

[Don Pelotas]

Try to disable the self-defense in: Settings > Service and exit kaspersky
delete this file: updcfg.xml from: C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP6\Data\

Then reboot and reenable the self defense & update.

[ngiovas]

Try to disable the self-defense in: Settings > Service and exit kaspersky
delete this file: updcfg.xml from: C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP6\Data\

Then reboot and reenable the self defense & update.

I already tried that based on the information I saw in another post. It just recreated the file and I received the same message.

[Whizard]

Greetings,

1) Switch OFF Self-Defense
2) Exit the product
3) Replace your file with the one attached in the ZIP
4) Start the product again and renable Self-Defense

Attached File(s)

 updcfg.rar ( 1.18K ) Number of downloads: 36

 

[ngiovas]

Greetings,

1) Switch OFF Self-Defense
2) Exit the product
3) Replace your file with the one attached in the ZIP
4) Start the product again and renable Self-Defense

Still the same results. I even disabled KAV, uninstalled it, restarted the computer, erased the directories and re-installed. I still got the same response that the file does not exist on the update source.

It is really strange. I have been running KAV on this computer since February with no problem. The only other guess I have is ISA, but it seems to be connecting to the server without any problems, so I don't think that is it. I may have to try another product if this keeps up.

NG

[Whizard]

That should have done it. Please open a ticket with TechSupport:
http://kaspersky.com/helpdesk

[ngiovas]

That should have done it. Please open a ticket with TechSupport:
http://kaspersky.com/helpdesk

Just an update on my issue. I opened a support ticket, but was able to resolve the issue prior to their response. I suspected that it was my firewall since I had just recently installed it, and it was. Even though I had input the correct proxy address and login info, I had entered port 80 which is correct for http: downloads. By default Kaspersky attempts to download the files via ftp which is a different port number. After changing the port, everything is updating without any problems.

For reference, my computer is a client behind a Microsoft ISA firewall. This was not an issue with a firewall application local to my computer.

Thanks for all of the help.

NG

This post has been edited by ngiovas: 28.04.2007 03:00

[Whizard]

Greetings, ngiovas

I am glad you got the issue resolved hope you enjoy the product

[Micha]

Just an update on my issue.  I opened a support ticket, but was able to resolve the issue prior to their response.  I suspected that it was my firewall since I had just recently installed it, and it was.  Even though I had input the correct proxy address and login info, I had entered port 80 which is correct for http: downloads.  By default Kaspersky attempts to download the files via ftp which is a different port number.  After changing the port, everything is updating without any problems.

For reference, my computer is a client behind a Microsoft ISA firewall.  This was not an issue with a firewall application local to my computer.

Thanks for all of the help.

NG

Hello,

Good job!
And thanks for sharing, this will be a very valuable resource for others who might encounter the same problem.

Greetings

[norwegian]

For the record you can stop it using ftp if you so choose

[ngiovas]

For the record you can stop it using ftp if you so choose

Actually, that check box is what triggered the thought that I was using the wrong port. It was able to get out to the net using port 80 to connect to the site, but ftp was being blocked, so it couldn't get the file.

I am glad that I resolved this issue because I really didn't want to switch AV packages.

NG

[norwegian]

As Micha said, glad you got it sorted out. Configurable it is.

Remember my first look at the program, and I bet the crew who helped you as well do.

Welcome to the forums

[KISlover]

I am having the same message as ngiovas was getting earlier, but my case is different in a sense i am not using the automatic updates, i am using manual update


Update source is selected C:/MAJ.zip/ 9/11/2007 1:27:55 AM
File or folder not found C:/MAJ.zip/index/6/u0607g.xml 9/11/2007 12:45:00 AM
Task completed File or folder not found 9/11/2007 1:27:56 AM


I donot have an active internet connection available all times so i have to update manually after downloading the PATCH, please guide me what should i do now?

Waiting Eagerly,
KIS 6.0 lover

This post has been edited by KISlover: 11.09.2007 00:30

[Don Pelotas]

Did you update this way:http://www.kaspersky.com/support/kav7/erro...p;qid=208279412?