 some protection components have malfunctioned 614, Error message after installation |
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 12.03.2007 15:43
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#1
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Newbie  Group: Members Posts: 5 Joined: 12.03.2007  |
I installed the trial version of KIS 6.0.2.614 on my computer running vista ultimate 32 bit operating system.
After the installation and when the computer boots up. Its coming up with the message "some protection components have malfunctioned". In the KIS console some of the components showing in red colour 1)antivirus 2)proactive defence 3)anti-hack I looked through the forum and there isnt any resolution for this. Tried contacting kaspersky but that facility is available to only registered user. I really appreciate if some one can suggest a solution for this. NB: I have already tried repairing and reinstalling the application. This post has been edited by kroa_chandy: 12.03.2007 15:45 |
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12.03.2007 18:48
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#2
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 Kaspersky fan Group: Members Posts: 1478 Joined: 25.04.2005 From: Lebanon, Ohio |
QUOTE(kroa_chandy @ 12.03.2007 08:43) I installed the trial version of KIS 6.0.2.614 on my computer running vista ultimate 32 bit operating system. After the installation and when the computer boots up. Its coming up with the message "some protection components have malfunctioned". In the KIS console some of the components showing in red colour 1)antivirus 2)proactive defence 3)anti-hack I looked through the forum and there isnt any resolution for this. Tried contacting kaspersky but that facility is available to only registered user. I really appreciate if some one can suggest a solution for this. NB: I have already tried repairing and reinstalling the application.  What AV did you have on your system previously? No WD, or One Care Live, correct? http://forum.kaspersky.com/index.php?showtopic=5233 Do you use a router? No other PFW installed? The installation of AH should disable the Vista FW. It does with XP. See this also, if you haven't. http://forum.kaspersky.com/index.php?showtopic=915 Welcome to the KL Users Forum. Ron 
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12.03.2007 21:39
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#3
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Newbie Group: Members Posts: 5 Joined: 12.03.2007 |
QUOTE(Piston Ron @ 12.03.2007 18:48) What AV did you have on your system previously? No WD, or One Care Live, correct? http://forum.kaspersky.com/index.php?showtopic=5233 Do you use a router? No other PFW installed? The installation of AH should disable the Vista FW. It does with XP. See this also, if you haven't. http://forum.kaspersky.com/index.php?showtopic=915 Welcome to the KL Users Forum. Ron I had Mcafee internet security installed previously on my computer. I have done a clean uninstall with the mcafee utility. I dont use a router. No other personal fire wall installed i am attaching a screen shot. 
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12.03.2007 22:08
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#4
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 Global Moderator Group: Global moderators Posts: 25602 Joined: 7.04.2005 |
When you tried reinstalling..............did you then first uninstall completely with as reboot?
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12.03.2007 22:13
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#5
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Newbie Group: Members Posts: 5 Joined: 12.03.2007 |
QUOTE(Don Pelotas @ 12.03.2007 22:08) When you tried reinstalling..............did you then first uninstall completely with as reboot? I found the solution !!! After installation if you get this error message. do the following:- 1) click on modify, repair or remove. 2) select repair. 3) complete the repair (choose default options) 4) restart the computer And it works absolutely fine. |
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