What should I do, I have virus... Options

[xazx]

It says : "It is recomended to delete the object" and I click on "delete" but then it says "Attention!This object cannot be deleted. Object.... cannot be deleted"
Help me ( Please.I don't know what to do

[Don Pelotas]

It says : "It is recomended to delete the object" and I click on "delete" but then it says "Attention!This object cannot be deleted. Object.... cannot be deleted"
Help me (  Please.I don't know what to do

Try to scan/delete it in safemode:

Windows 98/Me
Restart the computer.
Just after the POST diagnostics and memory count, start pressing the F8 key
On the Startup Menu, choose Safe Mode

or you may use the System Configuration Utility Method.
While in Normal mode, Close all programs.
Click Start, Run and type MSCONFIG in the box and click OK
In the System Configuration Utility, on the General Tab,  click the Advanced Button
In the Advanced Troubleshooting Settings dialog box, check Enable Startup Menu. Click OK. Click OK again when the System Configuration Utility reappears.
You will be prompted to restart the computer. Click Yes. The computer will restart in Safe mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again and uncheck "Enable Start-up Menu." under the Advanced Menu, then click OK and restart your computer

Windows 2000
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

Windows XP

If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

To use the System Configuration Utility method
Close all open programs.
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab,  uncheck "/SAFEBOOT" and click OK to restart your computer

[Don Pelotas]

And welcome to the forum!

[xazx]

Try to scan/delete it in safemode:

Thanks very much. I will try and tell you if there was any effect

[xazx]

I have 2 more questions :
1) what is "DAX error"?
2) is there a problem if I delete a device?

Thank you in advance

[steve195527]

What virus/trojan etc does kav "say" is on your system and what files is it advising you to delete?
It could be a false +ve or it could be part of a device driver/software installation that Kav recognises as a threat(killapps.exe for example which is part of my soundcard suite)which in reality is harmless

[xazx]

[quote=steve195527,Jul 14 2005, 10:29 PM]What virus/trojan etc does kav "say" is on your system and what files is it advising you to delete?

[Don Pelotas]

It says that "Object C:\...\DRIVERS\DELPROT.SYS is a Trojan Trojan.Win32.Delprot.a You are adviced to delete this object"

Can I delete it?

Yes, you should be aware that in case Kaspersky deletes anything it shouldn't, you can then restore the file from "Backup" found in the main window:



Or simply use the "Send files for analysis" found under the supporttab in in the main window.

[Schouw]

It says that "Object C:\...\DRIVERS\DELPROT.SYS is a Trojan Trojan.Win32.Delprot.a You are adviced to delete this object"

Can I delete it?

You have (had) only this infection?
There should be some Trojans/AdWare along with it.

Select the extended bases if you already haven't done so and scan again.