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> Data sending failed
mardoza
post 25.01.2014 16:46
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Hi, I have Kaspersky Internet Security 2014 and I have a problem. Whenever I turn on my laptop Kaspersky show me a message "Previous application launch failed" "Sending the information will help to eliminate similar problems in the future versions..." When I click "Send" show me "Data sending failed"

edit: italics sted 4 font.

This post has been edited by richbuff: 26.01.2014 03:57
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Adam 1972
post 25.01.2014 17:04
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Hi,
Please provide a GetSystemInfo report, follow the 4 steps in the lik below & paste the url of the uploaded report into your reply.
http://forum.kaspersky.com/index.php?showtopic=915


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mardoza
post 27.01.2014 17:44
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Hereyou go, thanks.

http://www.getsysteminfo.com/read.php?file...b20fd65109e7b6d
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Adam 1972
post 27.01.2014 20:33
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Please uninstall Shared C Runtime and Spybot Search & Destroy.
Also do you have the Skype App on your Metro UI, as it is crashing repeatedly in your event log, if you do not use it uninstall it.
And clear out your temp files, go to the start screen & type %temp% then press enter, clear the contents of that folder.
Also navigate to C:/windows/temp & clear the contents of that folder (in Windows 8.1 you can go to the start screen & simply type the location in bold & press enter)

Any difference after that ?


--------------------
Real machine, custom Build with ASUS® Z87-K: ATX, USB2.0, USB3.0, SATA6GB/S, XFIRE Motherboard, Intel® Core™i7 Quad Core Processor i7-4770 (3.4GHz) 8MB Cache, Windows 8.1 update 1 x64 with all updates, 16GB Kingston HyperX Beast Dual-DDR3 2400MHz X.M.P, NVIDIA GeForce GTX 650 graphics, 2x1Tb internal drives, Firefox 33 (Default Browser), Palemoon 24.7.1, Internet Explorer 11, Kaspersky Total Security 2015 MR2 beta latest build.

GetSystemInfo Instructions Product Updates Submit Tech Support Request How to take a screenshot

Gold Beta Tester KIS 2015
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richbuff
post 28.01.2014 05:06
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In addition to what Adam U.K indicates in the post above this post,

I do not see any Kaspersky crash entries in your event viewer.

Are there any Kaspersky crash dumps located in C:\ProgramData\Kaspersky Lab? If yes, what is the date of the most recent dump file? If the date is not very recent, please delete the Kaspersky dumps > reboot.

Any better after that?


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