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> KIS Tray Icon Grayed Out
Distorted Vision
post 20.01.2014 22:02
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Why is KIS doing this? How do I fix this?



This post has been edited by Distorted Vision: 20.01.2014 22:07
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Adam 1972
post 20.01.2014 22:04
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Hover over the K icon, any message ?
Also please provide a GetSystemInfo report by following the 4 steps in the link below.
http://forum.kaspersky.com/index.php?showtopic=915


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Windows 8.1 update 1 x64 with all updates, Real machine, custom Build with ASUS® Z87-K: ATX, USB2.0, USB3.0, SATA6GB/S, XFIRE Motherboard, Intel® Core™i7 Quad Core Processor i7-4770 (3.4GHz) 8MB Cache, 16GB Kingston HyperX Beast Dual-DDR3 2400MHz X.M.P, NVIDIA GeForce GTX 650 graphics, 2x1Tb internal drives, Firefox 40.0.3 (Default Browser), Internet Explorer 11, Kaspersky Internet Security 16.0.0.614a
2nd OS Testing Windows 10 x64 build 10532 dual boot.Kaspersky Internet Security 16.0.0.614a

GetSystemInfo Instructions Product Updates Submit Tech Support Request How to take a screenshot

Gold Beta Tester KIS/KTS 2015/2016
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Distorted Vision
post 20.01.2014 22:10
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http://www.getsysteminfo.com/read.php?file...8b7ca439e24bd35

Hover mouse over icon does not report any errors.
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Adam 1972
post 20.01.2014 22:21
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From: Cornwall,U.K




Can't see anything obvious in your GSI, apart from the temp folder needs clearing, Start > Run type %TEMP% then press enter and delete folder contents.
I notice on your main Kaspersky Screen it says "Main components enabled" whereas mine just says "Enabled", anything displayed when you click details at the top right ?

This post has been edited by Adam U.K: 20.01.2014 22:21


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Windows 8.1 update 1 x64 with all updates, Real machine, custom Build with ASUS® Z87-K: ATX, USB2.0, USB3.0, SATA6GB/S, XFIRE Motherboard, Intel® Core™i7 Quad Core Processor i7-4770 (3.4GHz) 8MB Cache, 16GB Kingston HyperX Beast Dual-DDR3 2400MHz X.M.P, NVIDIA GeForce GTX 650 graphics, 2x1Tb internal drives, Firefox 40.0.3 (Default Browser), Internet Explorer 11, Kaspersky Internet Security 16.0.0.614a
2nd OS Testing Windows 10 x64 build 10532 dual boot.Kaspersky Internet Security 16.0.0.614a

GetSystemInfo Instructions Product Updates Submit Tech Support Request How to take a screenshot

Gold Beta Tester KIS/KTS 2015/2016
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richbuff
post 21.01.2014 03:59
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In addition to what Adam U.K indicates in the post above,

Windows Desktop Window Manager (Dwm.exe) is crashing repeatedly and often.

Your Event Viewer looks like it may be time to see about getting your system stabilized.


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Rodion Nagornov
post 21.01.2014 12:33
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From: Moscow, Russia




Please submit a screenshot of tray menu (right-click on icon).
“How to take a screenshot” guide is available here: http://support.kaspersky.com/492


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Уехал в отпуск. Все вопросы и жалобы пишите другим админам и модераторам.
Спасибо!
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Distorted Vision
post 21.01.2014 18:20
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All okay - its fixed itself!
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Rodion Nagornov
post 22.01.2014 11:20
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MB.


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Уехал в отпуск. Все вопросы и жалобы пишите другим админам и модераторам.
Спасибо!
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