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> Kaspersky Barclays renewal, Trying to get my renewal activation code
rogerstone
post 7.01.2014 18:45
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Hi there

I get free Kaspersky protection with my Barclays bank account and I am having trouble getting an renewal activation code for the 2012 version. I have applied several times but no code or email received into my email account.

Rang Barclays who said they would escalate it as there is a problem with Kaspersky. Are you guys aware of any problems as I only have 1 day of protection left.

HELP

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Adam 1972
post 7.01.2014 20:32
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The 2012 version is no longer supported, but you can upgrade to version 2014 for free using the same activation code.
Download the latest installer from here
http://www.kaspersky.com/product-updates

Once your 2012 licence has expired, I'm pretty sure you can use the trial version of 2014 (somebody correct me if I am wrong) until Barclays sorts out the problem with your code, also check your spam folder in case the email has ended up there.
You need to unnistall version 2012 before installing 2014, during the uninstall, uncheck save licence information.
Reboot, then install version 2014, activate the free trial, then run a database update and reboot.

When you receive your code, from the main Kaspersky window click on licensing at the bottom right, then click on enter activation code.
Barclays do say to allow 72 hours for the code to be sent, in this case it is up to Barclays to sort it out as they are the ones supplying the licences.




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rogerstone
post 8.01.2014 00:04
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Thanks I'll try that. beer.gif
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