IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> Internet Explorer 11, Password problems with Internet Explorer 11
JohnAbell
post 24.11.2013 01:59
Post #1


Newbie
*

Group: Members
Posts: 5
Joined: 24.11.2013




Kaspersky Pure 3.0 worked with Internet Explorer 10 perfectly.
My Vindows 7 64 bit system automatically upgraded to Internet Explorer 11.
Since this I am unable to enter secure fields (Passwords,amounts, verification codes) using either the keyboard or Virtual keyboard
I have entered several websites into the trusted sites page ( Pure 3.0/Settings/Web Anti-Virus/Settings/Add)

The secure fields are still disabled.

Password Manager will successfully log into secure password protected sites with my credentials, however secure fields are still disabled.

When I use Google Chrome, there are no issues.

Does anyone have a cure for IE11?

John Abell
Go to the top of the page
 
+Quote Post
bckasman
post 24.11.2013 16:01
Post #2


Advanced Member III
*****

Group: Members
Posts: 579
Joined: 20.07.2007




QUOTE(JohnAbell @ 23.11.2013 15:59) *
Kaspersky Pure 3.0 worked with Internet Explorer 10 perfectly.
My Vindows 7 64 bit system automatically upgraded to Internet Explorer 11.
Since this I am unable to enter secure fields (Passwords,amounts, verification codes) using either the keyboard or Virtual keyboard
I have entered several websites into the trusted sites page ( Pure 3.0/Settings/Web Anti-Virus/Settings/Add)

The secure fields are still disabled.

Password Manager will successfully log into secure password protected sites with my credentials, however secure fields are still disabled.

When I use Google Chrome, there are no issues.

Does anyone have a cure for IE11?

John Abell



Hello John,

I posted about this issue earlier this month and was advised to open a support ticket, which I did. Kaspersky's response was to add the URL for the site as a trusted site under the Web Anti-virus settings. Turning off Safe Money and Secure Data Input also work. On a Win 7 64 bit machine without a touch screen, I don't see where IE 11 makes a lot of difference anyway. Rather than lower my security level, I simply reverted back to IE 10. I also did a quick search of other Forums and this appears to be an issue for other vendors.

BC
Go to the top of the page
 
+Quote Post
JohnAbell
post 26.11.2013 04:38
Post #3


Newbie
*

Group: Members
Posts: 5
Joined: 24.11.2013





Thanks for the advice BC
I think I will continue using Google Chrome until Kaspersky issues a patch for IE11.
I read somewhere on the net that patch (d) (which was loaded automatically and I have application Version 13.0.2.558 (d)) was supposed to address IE11 issues, however secure fields are still disabled.
Go to the top of the page
 
+Quote Post
Rodion Nagornov
post 26.11.2013 14:05
Post #4


Social Media Support Manager
*************

Group: Admin
Posts: 3615
Joined: 23.11.2011
From: Moscow, Russia




http://support.kaspersky.com/10574
Go to the top of the page
 
+Quote Post
JohnAbell
post 27.11.2013 06:41
Post #5


Newbie
*

Group: Members
Posts: 5
Joined: 24.11.2013




Thanks for the link!

The checkbox for enhanced protection Mode was already unchecked. OK/Reboot as per article. Secure field still disabled.

I note a warning on my Banks website as follows:

"We noticed you're using Internet Explorer 11, a new browser that we're working to support. At the moment, you may experience issues in EasyWeb. We appreciate your patience and apologize for any inconvenience."

The problem may be website, IE11, or KaSperSky. No way of knowing?

I am using Google Chrome until bugs patched.

John Abell
Go to the top of the page
 
+Quote Post
Rodion Nagornov
post 27.11.2013 13:38
Post #6


Social Media Support Manager
*************

Group: Admin
Posts: 3615
Joined: 23.11.2011
From: Moscow, Russia




Please submit GetSystemInfo 5 utility report.

The issue has to be investigated by support team to know is it Pure or IE bug. Please, create a request to tech.support and post here the number.
Go to the top of the page
 
+Quote Post
JohnAbell
post 28.11.2013 05:48
Post #7


Newbie
*

Group: Members
Posts: 5
Joined: 24.11.2013




Sent Request with system Info. Sent reference to forum chain. Got request Number 315507267
Thanks for guidance

Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 18.09.2014 11:39