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> KIS 6.0.1.411 interferes with wireless networking, wireless networking
sfritsche
post 22.12.2006 04:49
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1. System Description:
Lenovo/IBM Thinkpad X60S Notebook Computer
Windows XP Professional version: 5.1.2600
Firewall, Anti-virus, Anti-trojan, Anti-spam, etc.: Kaspersky Internet Security 6.0.1.411 (Hotfix: a.b )
No other security product is installed; however, this system previously was protected by a 90-day trial license for Symantec Norton Client Security. The Symantec product has been uninstalled.

2. Problem Description:
Upon cold boot or restart, wireless access to a Linksys router fails to start if Kaspersky Internet Security is running. Windows attempts to establish a wireless connection to the router (i.e., it detects the preferred home network and initiates a connection), but the process appears to fail at the point where an IP address should be assigned.

If Kaspersky Internet Security is not running at the time the system is started, a wireless connection to the router is automatically established. If Kaspersky Internet Security is exited and a wireless connection is manually initiated (i.e., right-click on the wireless connection icon in the system tray and choose “Repair”), a connection is established. If Kaspersky is “disabled” but left running, no connection can be established. If Kaspersky Internet Security is started after a wireless connection is already established, the wireless connection is maintained.

3. Other Information:
See attached zip file containing the output of GETSYSINFO and a screenshot of the zones tab in the Anti-Hacker utility.
Attached File(s)
Attached File  kaspersky_forum.zip ( 252,41K ) Number of downloads: 27
 
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Lucian Bara
post 22.12.2006 12:16
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Hello
first uninstall symantec livereg.
also try this, in the zones tab set the lan zone (192.168.1.0) to trusted and uncheck the stealth mode under the internhet zone. Reboot.
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qtester
post 22.12.2006 18:36
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QUOTE(sfritsche @ 22.12.2006 00:49)
1. System Description:
Lenovo/IBM Thinkpad X60S Notebook Computer
Windows XP Professional version: 5.1.2600
Firewall, Anti-virus, Anti-trojan, Anti-spam, etc.: Kaspersky Internet Security 6.0.1.411 (Hotfix: a.b )
No other security product is installed; however, this system previously was protected by a 90-day trial license for Symantec Norton Client Security.  The Symantec product has been uninstalled.

2. Problem Description:
Upon cold boot or restart, wireless access to a Linksys router fails to start if Kaspersky Internet Security is running.  Windows attempts to establish a wireless connection to the router (i.e., it detects the preferred home network and initiates a connection), but the process appears to fail at the point where an IP address should be assigned. 

If Kaspersky Internet Security is not running at the time the system is started, a wireless connection to the router is automatically established.  If Kaspersky Internet Security is exited and a wireless connection is manually initiated (i.e., right-click on the wireless connection icon in the system tray and choose “Repair”), a connection is established.  If Kaspersky is “disabled” but left running, no connection can be established.  If Kaspersky Internet Security is started after a wireless connection is already established, the wireless connection is maintained.

3. Other Information:
See attached zip file containing the output of GETSYSINFO and a screenshot of the zones tab in the Anti-Hacker utility.
*


Enable KL1 log file by import regfile from 'KL1_logs.zip'
Enable product logs ()
Reboot OS
Wait while connection not established automaticly.

Archive and send to our ftp://data.kaspersky.ru c:\kl1.log and product log files from '%ProgramFiles%\kaspersky lab\' (http://forum.kaspersky.com/index.php?showtopic=11188)
Attached File(s)
Attached File  KL1_logs.zip ( 256bytes ) Number of downloads: 18
 
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sfritsche
post 23.12.2006 06:57
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QUOTE(lucianbara @ 22.12.2006 04:16)
Hello
first uninstall symantec livereg.
also try this, in the zones tab set the lan zone (192.168.1.0) to trusted and uncheck the stealth mode under the internhet zone. Reboot.
*


Good catch regarding LiveReg. I thought I had uninstalled all Symantec Norton programs, but, as you suggested, this program was still there.

Uninstalling LiveReg improved the situation, but did not completely fix the problem. At present, a cold start or reboot will result in the wireless connection successfully started and KIS running. This was not previously possible. However, if the wireless connection is interrupted for any reason (e.g., entering standby, choosing to disable and then enable the wireless connection, etc.), the wireless connection cannot be restarted successfully when KIS is running. As before, KIS must be exited before the wireless connection can be restarted (or the computer must be reboooted).

The point of failure appears to be when the notebook computer's IP address is renewed. Three attempts are made to secure an IP address after which the process fails.
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Whizard
post 23.12.2006 06:59
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What is your Zone configuration in Anti-Hacker? It should be set to LAN
Also you will need Stealth Mode switched off on that zone.


--------------------
Networking and Security Guru
~^Whizard^~
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sfritsche
post 23.12.2006 07:07
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QUOTE(qtester @ 22.12.2006 10:36)
Enable KL1 log file by import regfile from 'KL1_logs.zip'
Enable product logs ()
Reboot OS
Wait while connection not established automaticly.

Archive and send to our ftp://data.kaspersky.ru c:\kl1.log and product log files from '%ProgramFiles%\kaspersky lab\' (http://forum.kaspersky.com/index.php?showtopic=11188)
*


First, I downloaded and unzipped the file KL1_logs.zip. However, trying to merge the unzipped file produced the following error message:

"Cannot import C:\Documents and Settings\ ... \KL1_logs.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes."

Second, I am not sure what you mean by "Enable product logs ()". When I choose Settings, Service, Data Files from within KIS it shows that "Log non-critical events" is checked, as are "Keep only recent events" and "Delete reports after 30 days". If this is not what you mean, please advise.

Thank you for your assistance.
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Whizard
post 23.12.2006 07:09
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1) Disable Self-Defense

2) http://support.kaspersky.com/faq/?qid=193239258


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~^Whizard^~
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sfritsche
post 23.12.2006 07:10
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QUOTE(Whizard @ 22.12.2006 22:59)
What is your Zone configuration in Anti-Hacker? It should be set to LAN
Also you will need Stealth Mode switched off on that zone.
*


The wireless lan is set to "local network" and stealth mode is off. Thanks for your reply.
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Lucian Bara
post 23.12.2006 15:49
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well, you might try to uninstall kis, perfrom all the norton removal steps listed here: http://forum.kaspersky.com/index.php?showtopic=5233
then reinstall kis.
also try setting the router zone in anti-hacker to trusted.
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