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> KIS 2014 fails to load application on Windows 8.1
dushyantsahni
post 26.10.2013 07:18
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Joined: 20.10.2013




Hi,

I recently installed KIS 2014 on my Windows 8.1 after assistance from richbuff (http://forum.kaspersky.com/index.php?showtopic=276555). However, I see that KIS 2014 is slowing down my system. Further analysis shows that it fails to load properly and eats-up lot of startup time. Task manager shows KIS is eating up a lot of Disk. Several times the application has failed to load and a pop-up saying "previous application Load failed" comes. When I try sending system info along with data collected for analysis (72.46MB), every time data sending fails. Request for assistance.

System Info file available @ http://www.getsysteminfo.com/read.php?file...eda9d6746124948

-Dushyant
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richbuff
post 26.10.2013 08:10
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Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

Please attach the following items to your Tech Support request:

1. Screenshot of error
2. GSI
3. avp.exe full dump


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dushyantsahni
post 26.10.2013 09:24
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All logs available at the following link:
ftp://myaccount.kaspersky-labs.com/315399766/

-Dushyant

QUOTE(richbuff @ 26.10.2013 09:40) *
Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

Please attach the following items to your Tech Support request:

1. Screenshot of error
2. GSI
3. avp.exe full dump
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