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> Windows 8.1 & Kaspersky Endpoint Security 10 for Windows, Not compatible
Michael lawler
post 21.10.2013 18:06
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QUOTE(feras suleiman @ 19.10.2013 09:31) *
i saw bad reply talk about how you are upgrade until test the compatibility .
what about the new laptop that will start selling next month with new OS?? we will tell them you dare to do that without Kaspersky privilege ?


Seriously? Compatiblity testing is a bad idea? Your just going to blindly trust that the new OS is going to work with all of your software? All PLC software works with Windows 8.1, all custom software works with it, everything you've ever installed on your older OS's is just going to work, no need to test?

For those requireing something today...or next month....look elsewhere.
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Igor Akhmetov
post 21.10.2013 20:11
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Dear Kaspersky Labs customers,

Please be informed that we are aware of the criticality of this issue and we are working to solve it. A statement on this issue will be issued in the next few days.

Please accept my apologies for the delay with the information and thank you for understanding.

Best regards,
Kaspersky Labs Technical support.
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Igor Akhmetov
post 22.10.2013 01:17
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Dear Kaspersky Lab customers!

With availability of Microsoft’s new Windows 8.1 operating system on October 18, 2013, Kaspersky Lab is working diligently to provide a smooth transition and uninterrupted protection to our customers. Once Kaspersky Lab provides a software update to the Kaspersky Endpoint Security 10 for Windows, it will be fully compatible with Windows 8.1.

We are testing the products to ensure the best quality of protection for our customers rather than rushing an unproven upgrade to market. The new updates will not only provide Windows 8.1 compatibility, but will also include additional fixes. Our engineers are currently working to provide an update for Windows 8.1 compatibility, and planned date of completion is expected in December 2013.
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KasKnight2
post 22.10.2013 04:08
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December sounds like a much more reasonable target to support the newest operating system. 6+ months to support a new OS is MUCH too long. I am a long time Kaspersky user in the business environment and would hate to have to switch just due to product not being available when I install a new server or desktop. Most of my customers skipped Windows 8, so Windows 8.1 will probably be more deployed than the original release. Thanks Kaspersky for bumping up the priority for business users!
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Sergey Krugletso...
post 22.10.2013 04:15
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QUOTE(KasKnight2 @ 22.10.2013 03:08) *
December sounds like a much more reasonable target to support the newest operating system. 6+ months to support a new OS is MUCH too long. I am a long time Kaspersky user in the business environment and would hate to have to switch just due to product not being available when I install a new server or desktop. Most of my customers skipped Windows 8, so Windows 8.1 will probably be more deployed than the original release. Thanks Kaspersky for bumping up the priority for business users!


Hello.

Thank you for your feedback. We are glad to hear that we are working more towards your expectations. Please feel free to share your comments and suggestions - such kind of feedback really helps us.

We in turn will provide you with any new information as soon as possible.

Thank you for understanding and co-operation.

Best regards,
Kaspersky Lab Technical Support.
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itgregory
post 24.10.2013 15:31
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I can't believe that Kaspersky Internet Security 2014 is compatible with Windows 8.1 and Enterprise edition is not!!

@Igor Akhmentov looks like team that develop home product have access to 8.1 earlier that business product devs wink.gif

There is no word that I can describe how disappointed I am!

This post has been edited by itgregory: 24.10.2013 15:34
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Ivan Sazhin
post 24.10.2013 17:16
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QUOTE
I can't believe that Kaspersky Internet Security 2014 is compatible with Windows 8.1 and Enterprise edition is not!!

@Igor Akhmentov looks like team that develop home product have access to 8.1 earlier that business product devs wink.gif

There is no word that I can describe how disappointed I am!


Hello!
We are very sorry for the inconvenience.
However, we have moved the Windows 8.1 support implementation from Q2 2014 to December 2013.
Please refer to the knowledgebase article: http://support.kaspersky.com/10002
Thank you!


--------------------
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Robby R
post 24.10.2013 19:11
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Unfortunately, even December is UNACCEPTABLE to some of us KES users in the enterprise.

We have bought several (nearly a dozen) computers over the course of the last year that came preloaded with Windows 8. We've got production software that has had compatibility problems with windows 8 that was resolved with updating them to 8.1.

We took the leap to update them to 8.1 last week because this KB Article http://support.kaspersky.com/10586 ORIGINALLY said that the version of KES10 that was compatible with Windows 8.1 would be released on Friday, October 18th. This article has since been changed, but I have a print out of it to prove it.

Now, we have nearly a dozen computers, in production, with NO AV installed.
We can't legally install any of the "Free" products as they are only for individuals.
Letting them run for 2 months (+/-) with no AV is NOT an option.
This means we have to PAY for a stand alone product to protect them all because you didn't keep the promise of having support available on 10/18/2013 as originally stated in the KB article I linked to.

Does Kaspersky care enough about their users to provide us with enough "Temporary" licenses for Kaspersky Internet Security 2014 to provide us with protection to make up for the gap left by your failure to provide a prompt update?
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bellar
post 24.10.2013 19:24
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Looks like Symantec will support it next month, though they have had some pretty bad bugs in the past with some of the 12.1 releases
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Michael lawler
post 24.10.2013 20:51
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QUOTE(bellar @ 24.10.2013 19:24) *
Looks like Symantec will support it next month, though they have had some pretty bad bugs in the past with some of the 12.1 releases


I've got the Beta of it, its fairly stable, and so far I have not had to update my old SEPM server to the latest release to get it connected. That said, I'd really rather not have to keep running Symantec, but I've got a small set of test 8.1 clients, and a large group of server 2012 Datacenter that I have to support with something.
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juan.dmarco
post 25.10.2013 01:14
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Every day I found more computers here with 8.1 sad.gif
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Sergey Krugletso...
post 25.10.2013 01:25
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QUOTE(juan.dmarco @ 25.10.2013 00:14) *
Every day I found more computers here with 8.1 sad.gif

Hello.

We are very sorry for the inconvenience.
However, we have moved the Windows 8.1 support implementation from Q2 2014 to December 2013.
Please refer to the knowledgebase article: http://support.kaspersky.com/10002
Thank you!
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Robby R
post 25.10.2013 17:08
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QUOTE(Sergey Krugletsov @ 24.10.2013 16:25) *
Hello.

We are very sorry for the inconvenience.
However, we have moved the Windows 8.1 support implementation from Q2 2014 to December 2013.
Please refer to the knowledgebase article: http://support.kaspersky.com/10002
Thank you!


It was SUPPOSED to be released October 18th (See the KB Article I linked to in my post).

What are we supposed to do? Run with NO PROTECTION until then? Spend MORE MONEY to pay for a stand alone AV solution that will work to take the place of the Enterprise protection we have ALREADY PAID FOR that doesn't work because of incompetence on Kaspersky's part?
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Ivan Sazhin
post 25.10.2013 17:52
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QUOTE(Robby R @ 25.10.2013 17:08) *
It was SUPPOSED to be released October 18th (See the KB Article I linked to in my post).

What are we supposed to do? Run with NO PROTECTION until then? Spend MORE MONEY to pay for a stand alone AV solution that will work to take the place of the Enterprise protection we have ALREADY PAID FOR that doesn't work because of incompetence on Kaspersky's part?


Hello!
According to my information, Kaspersky Lab has never made official statements about supporting Windows 8.1 from 18th of October, which is the Windows 8.1 release date.
Could you please attach a screenshot of this article with this statement?
However, we are very sorry for the inconvenience. We are trying are best to implement Windows 8.1 support as soon as possible. Windows 8.1 support will be implemented in Kaspersky Endpoint Security 10 MR1, planned for release in December 2013.
Thank you for your patience and cooperation.


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Robby R
post 25.10.2013 18:09
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QUOTE(Ivan Sazhin @ 25.10.2013 08:52) *
Hello!
According to my information, Kaspersky Lab has never made official statements about supporting Windows 8.1 from 18th of October, which is the Windows 8.1 release date.
Could you please attach a screenshot of this article with this statement?
However, we are very sorry for the inconvenience. We are trying are best to implement Windows 8.1 support as soon as possible. Windows 8.1 support will be implemented in Kaspersky Endpoint Security 10 MR1, planned for release in December 2013.
Thank you for your patience and cooperation.


Your site does not let me upload PDF files. I've uploaded it to my Dropbox: https://dl.dropboxusercontent.com/u/43420364/KasperskyKB.pdf


The PDF is a print out of the page I linked to before as it was last Friday morning. (KB Article 10586)
It was originally posted on October 16th, and plainly states that you currently do not support Windows 8.1, but the version for Windows 8.1 would be available for download starting October 18th.

This page has since been changed.








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dpeters11
post 25.10.2013 18:17
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QUOTE(Robby R @ 25.10.2013 09:09) *
Your site does not let me upload PDF files. I've uploaded it to my Dropbox: https://dl.dropboxusercontent.com/u/43420364/KasperskyKB.pdf
The PDF is a print out of the page I linked to before as it was last Friday morning. (KB Article 10586)
It was originally posted on October 16th, and plainly states that you currently do not support Windows 8.1, but the version for Windows 8.1 would be available for download starting October 18th.

This page has since been changed.


Unfortunately, you read it wrong. The PDF you linked to does not say the Kaspersky update will be available on that date, it says Windows 8.1 will be available for download then.
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Ivan Sazhin
post 25.10.2013 18:18
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Thank you for the doc provided.
The article in that versions stated, that Windows 8.1 will be available for download starting on 18 October. It also stated that Windows 8.1 is not supported at the moment and support will be implemented in one of the upcoming version.
Now we can officially state that this one of the upcoming versions will be MR1 release planned for december.



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dpeters11
post 25.10.2013 18:23
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Does that include 2012 R2 (non enterprise av)?
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Robby R
post 25.10.2013 18:31
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QUOTE(Ivan Sazhin @ 25.10.2013 09:18) *
Thank you for the doc provided.
The article in that versions stated, that Windows 8.1 will be available for download starting on 18 October. It also stated that Windows 8.1 is not supported at the moment and support will be implemented in one of the upcoming version.
Now we can officially state that this one of the upcoming versions will be MR1 release planned for december.


Why would it say Windows 8.1 would be released for download on the 18th when it was released on the 17th? In fact, the official launch date for Windows 8.1 has been October 17th for months. (http://money.cnn.com/2013/10/17/technology/enterprise/windows-8-1/ )

So, knowing that Windows 8.1 would be available for download on October 17th, your article reads that the Windows 8.1 version (of Kaspersky) would be available for download on the 18th.

Someone on your end screwed up.
They either didn't have their facts right on the Windows 8.1 launch date, or on the launch date of your Windows 8.1 version.

I'm trying to find the thread here from a few months ago when the Windows 8.1 BEta came out. One of your reps posted here that you didn't have the network driver info needed, but would have KES 10 updated within a few DAYS of the official launch of windows 8.1. Unfortunately, your search does not let me search for an exact phrase. Searching for "Windows 8.1" (in quotes) returns all posts with just Windows. Give me time, I'll find it.
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Dellion
post 25.10.2013 18:34
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QUOTE(Robby R @ 25.10.2013 09:09) *
Your site does not let me upload PDF files. I've uploaded it to my Dropbox: https://dl.dropboxusercontent.com/u/43420364/KasperskyKB.pdf
The PDF is a print out of the page I linked to before as it was last Friday morning. (KB Article 10586)
It was originally posted on October 16th, and plainly states that you currently do not support Windows 8.1, but the version for Windows 8.1 would be available for download starting October 18th.

This page has since been changed.


Yea, that pretty much reiterates what the current KB article says (8.1 is available the 18th, not Kaspersky): http://support.kaspersky.com/10002

You can see here: Attached File  10_25_2013_10_36_16_AM.png ( 74,51K ) Number of downloads: 15


--------------------
Thanks,

Adam B
Systems Engineer
Kaspersky Lab
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