IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> Install Problems, Kaspersky 2014 Anti Virus
kevin Kolenut
post 8.10.2013 20:43
Post #1


Newbie
*

Group: Members
Posts: 1
Joined: 8.10.2013




I just purchased Kaspersky 2014 Anti Virus and I have 2 problems:

1. I never received a receipt or any other email with my activation code. I see no phone number to contact Kaspersky-frustrating!

2. During the install it noted an incompatible program TREND MICRO CLIENT/SERVER SECURITY. I had to skip it on the install as I was not able to unintall it from the control panel. The install program could not remove it. Is anyone familiar with this and how it can be removed?

Thank you,
Kevin
Go to the top of the page
 
+Quote Post
white chocolate
post 8.10.2013 22:53
Post #2


Advanced Member I
***

Group: Members
Posts: 173
Joined: 19.08.2009




QUOTE(kevin Kolenut @ 8.10.2013 12:43) *
I just purchased Kaspersky 2014 Anti Virus and I have 2 problems:

1. I never received a receipt or any other email with my activation code. I see no phone number to contact Kaspersky-frustrating!

2. During the install it noted an incompatible program TREND MICRO CLIENT/SERVER SECURITY. I had to skip it on the install as I was not able to unintall it from the control panel. The install program could not remove it. Is anyone familiar with this and how it can be removed?

Thank you,
Kevin

Hello,

A tool for removal of Trend Micro is located HERE
Follow the directions carefully for running the diagnostic and removal tool in safe mode.As always,it's always best to back up your pc first before doing anything, but it is not a must.

Regards,

white chocolate


--------------------
KIS 2015 15.0.0.463
Adguard 5.9
Windows 8.1 Pro X64
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 23.08.2014 17:21