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> avpui.exe - unknown software exception Application Error, KIS 2014 is not working
the kasperer
post 25.09.2013 15:44
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KIS 2014 never actually worked since installing it.
i get this error..



I created a report using GetSystemInfo & it was sent using the same program.
here's a link to the report:
http://www.getsysteminfo.com/read.php?file...76b6b657ad9f751

I have the same problem as the people in these two threads:
http://forum.kaspersky.com/index.php?showtopic=274168
http://forum.kaspersky.com/index.php?showtopic=272108

so i tried everything mentioned in the links above, but no luck at all, problem remains the same.

ANY HELP PLEASE?!!!
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Rodion Nagornov
post 25.09.2013 17:39
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Please, re-install .NET Framework 4.0
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the kasperer
post 25.09.2013 17:57
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i did... three times..
nothing changed
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the kasperer
post 25.09.2013 18:11
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I re-installed .NET Framework 4.0 ... NO LUCK..
re-install .NET Framework 4.5... ALSO NO LUCK..
other solutions? possible cause of this problem?
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the kasperer
post 26.09.2013 04:16
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No Help?
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Rodion Nagornov
post 26.09.2013 16:52
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The situation should be investigated by support. Please, create a request to tech.support and post here the number.

Please attach to the request GetSystemInfo 5 utility report.
Please submit Kaspersky AVPui.exe Crash Dumps. A detailed guide is available here - http://support.kaspersky.com/9033
When prompted to upload crash data to Kaspersky Lab click “Do not send”. Please note that we only need *Full.DMP files.
If possible, please compress the memory dump in an archive with maximum compression ratio.
Please upload it to our FTP - http://support.kaspersky.com/3047 or to any freeware file-hosting service and submit a download link.
Please note, that even though the article is labeled as "Kaspersky Anti-virus 2013", it fits all Kaspersky Home products, - Anti-Virus, Internet Security and Pure.
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stephan0806
post 26.09.2013 18:25
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Hi I am member since today.
I have exactly the same problem like 'the kasperer'.
I bought a new Kaspersky IS2014 and try to install but whatever I did the result was the error (in german):
Die Ausnahme "unbekanter Softwarefehler" (0xe06d7363) ist in der Anwendung an der Stelle 0x75ef9696aufgetreten ...

I have als deinstalled the Microsoft NET Framework 4.0 as well as 4.5 but can not get the KIS2014 started.

If somebody is able to help me, please - best in german or at least "understandable" for a simple User and not an IT expert.
Thank you.
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richbuff
post 26.09.2013 21:03
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QUOTE(Rodion Nagornov @ 26.09.2013 05:52) *

The situation should be investigated by support. Please, create a request to tech.support and post here the number.

Please attach to the request GetSystemInfo 5 utility report.
Please submit Kaspersky AVPui.exe Crash Dumps. A detailed guide is available here - http://support.kaspersky.com/9033
When prompted to upload crash data to Kaspersky Lab click “Do not send”. Please note that we only need *Full.DMP files.
If possible, please compress the memory dump in an archive with maximum compression ratio.
Please upload it to our FTP - http://support.kaspersky.com/3047 or to any freeware file-hosting service and submit a download link.
Please note, that even though the article is labeled as "Kaspersky Anti-virus 2013", it fits all Kaspersky Home products, - Anti-Virus, Internet Security and Pure.

Welcome. The instructions are posted in the post that you posted directly after. The instructions are also good for you. The instructions are quoted above. The instructions are good for both kasperer and stephan.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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Szparag
post 28.09.2013 15:29
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QUOTE(Rodion Nagornov @ 25.09.2013 17:39) *
Please, re-install .NET Framework 4.0

Works for me fine!
I had the same problem with version 14.0.0.4651aEN. I used this Cleanup Tool to uninstall and install new one from Microsoft site.
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Labarynth
post 12.06.2014 01:23
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QUOTE(Szparag @ 28.09.2013 05:29) *
Works for me fine!
I had the same problem with version 14.0.0.4651aEN. I used this Cleanup Tool to uninstall and install new one from Microsoft site.


Did anyone ever get this resolved. Haven't used my new laptop in 2 weeks. Logged in and found my AV database was really out of date I clicked update. it restarted and now I get the avpui.exe application error. Tried using the clean up tool. It said it was successful. Tried installing new netframe and it says I already have it installed. I really don't need to be wasting hours on this.
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Labarynth
post 12.06.2014 01:45
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Just re-installed KIS checked my versions of net frame. Now what? still getting this The exception unknown software exception crap
Windows 8 the net frame is built in
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richbuff
post 12.06.2014 03:30
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Welcome. 1. Please post your GetSystemInfo report link, instructions are located in the fourth (4th) Important topic.

Please see the small print that is located at the bottom of this message.


2. Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

Please attach the following items to your Tech Support request:

a. Screenshot of error
b. GSI
c. avp.exe full dump


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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Labarynth
post 12.06.2014 05:53
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QUOTE(richbuff @ 11.06.2014 17:30) *
Welcome. 1. Please post your GetSystemInfo report link, instructions are located in the fourth (4th) Important topic.

Please see the small print that is located at the bottom of this message.
2. Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

Please attach the following items to your Tech Support request:

a. Screenshot of error
b. GSI
c. avp.exe full dump


http://www.getsysteminfo.com/read.php?file...7a4824a3237d9f6
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richbuff
post 12.06.2014 06:09
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Your GSI report indicates that Plan Two is needed for this issue. Please contact Tech Support, as I indicated in my previous post.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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Labarynth
post 12.06.2014 06:15
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QUOTE(richbuff @ 11.06.2014 20:09) *
Your GSI report indicates that Plan Two is needed for this issue. Please contact Tech Support, as I indicated in my previous post.

already made a ticket with them including the dump file
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Odos270
post 12.06.2014 07:40
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What a damn HEADACHE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have THIS exact same problem. I just did a full reset yesterday. I also upgraded to 8.1. Just installed 3 "important" updates and upon reboot got the same error about avpui.exe. I did a screenshot and a System Info. Uploaded both to 'Support'.

OK, KIS is no longer in the tray but in Task Manager it shows 1 instance of KIS when normally there should be 2. So, am I just without the use of the GUI or do I at this point have no protection?
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boban_nz
post 12.06.2014 10:35
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Same problem sad.gif
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Labarynth
post 13.06.2014 00:32
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QUOTE(boban_nz @ 12.06.2014 00:35) *
Same problem sad.gif


I sent in my files. Will update this thread with the given solution when I get one
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Odos270
post 13.06.2014 05:33
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Tech Support told me to download the latest version (14.0.0.4651) and completely uninstall the version I had in. When uninstalling, do NOT save anything, settings or your activation code when it asks. This means you must have your current activation code to put back in when you reinstall Kaspersky.

For me, it cured the problem.

HTH
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Labarynth
post 13.06.2014 08:19
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Tech support got back to me and game me FTP link to download the 2015 version. I suggest filing a tech support ticket.
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