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> Cannot install Kaspersky IS 2014 Renewal, install problems
gastank
post 11.09.2013 22:27
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I hope someone can helpme. I cannot install my purchased Kaspersky Internet Security 2014 Renewal. I have tried everyway I can think to install but it constantly fails. I have used KIS for the last 3 years with no problems. I see from a previous post that a GSI report may help..I have attached my report and hope someone can see what may be causing the problem. many thanks in advance

here is the report (I think)
http://www.getsysteminfo.com/read.php?file...aea3b01ab3afa99
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dh27564
post 11.09.2013 23:09
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Have you tried uninstalling 2013 via Windows Control Panel? Do that then reboot and run the Kaspersky Removal Tool: http://support.kaspersky.com/common/service.aspx?el=1464.

Also, do you know what KMservice.exe is and how it got on your machine? It is shown as a possible infected object.


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richbuff
post 12.09.2013 05:05
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In addition to what dh27564 indicates in the post above,

1. Looks like you tried to uninstall version 2013. Correct?

From your event viewer: "Kaspersky Internet Security 2013 - Update 'Kaspersky Internet Security 2013 (Patch f)' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\temp\msib7676.log."

2. And where is Windows 7 Service Pack 1?

and Malwarebytes needs to be uninstalled before Kaspersky can be installed.


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