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> HEUR:Exploit.Java.CVE-2013-0431.gen, removing.
clr13
post 22.05.2013 05:06
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Can anyone help me remove HEUR:Exploit.Java.CVE-2013-0431.gen kaspersky tells me to just ignore it but at the main screen it says my computer is still at risk. I am not too computer friendly so any help will be appreciated. thanks
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richbuff
post 22.05.2013 05:32
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Welcome. Please post the full, complete detection details. Post screenshot of Reports > Detailed Report > Detected threats.
Right click the Detected bar, and insure Path is selected. Right click the Detected bar again and insure File is selected.
Then post the screenshot with columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.



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theriverrat
post 6.06.2013 23:42
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Attached File  Kapersky_Malware.jpg ( 147,85K ) Number of downloads: 21


I'd also like an answer to this question... my computer just popped up that I have HEUR: exploit.Java CVE-2013-2423.gen. It can not disinfect it and Kaspersky Internet Security 2013 says the recommended procedure is to just ignore it. When does one ignore a TROJAN virus???? If one ignores it, a red screen is still put up screaming MALWARE!

What they hey!!

Can someone explain this??? Or is Kapersky no longer a good anti-virus, etc. to have?

I've added a jpg attachment of a screen shot from my computer

This post has been edited by theriverrat: 6.06.2013 23:46
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rudger79
post 7.06.2013 00:08
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QUOTE(theriverrat @ 6.06.2013 11:42) *
Attached File  Kapersky_Malware.jpg ( 147,85K ) Number of downloads: 21


I'd also like an answer to this question... my computer just popped up that I have HEUR: exploit.Java CVE-2013-2423.gen. It can not disinfect it and Kaspersky Internet Security 2013 says the recommended procedure is to just ignore it. When does one ignore a TROJAN virus???? If one ignores it, a red screen is still put up screaming MALWARE!

What they hey!!

Can someone explain this??? Or is Kapersky no longer a good anti-virus, etc. to have?

I've added a jpg attachment of a screen shot from my computer
Welcome. Please post #4 and do the first instruction: http://forum.kaspersky.com/index.php?s=&am...t&p=2046090


--------------------
2015 Beta Test Machine specs: Windows 7 Pro x64 SP1, Real Machine (laptop), 4GB Ram No OEM stuff. My GSI Report Link

________________________________________________________________________________
1.Laptop -
Windows 7 Pro SP 1 x64 4gb - FF latest -
KIS 2015 MR1 15.0.1.415
2.Desktop -
Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2015 MR1 15.0.1.415
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My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
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theriverrat
post 7.06.2013 01:51
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QUOTE(rudger79 @ 6.06.2013 14:08) *
Welcome. Please post #4 and do the first instruction: http://forum.kaspersky.com/index.php?s=&am...t&p=2046090


I'd be happy to if I knew what # 4 is or where it is. You say do it but... where do I find it.
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theriverrat
post 7.06.2013 01:54
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QUOTE(theriverrat @ 6.06.2013 15:51) *
I'd be happy to if I knew what # 4 is or where it is. You say do it but... where do I find it.


Okay, I think I found # 4. Will see what I can do.
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rudger79
post 7.06.2013 01:57
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Click the link I provided and check the post #4, It is the last one. Instruction #1 States: "1. Please clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml "

So click on the link in this post for java cache clearing instructions.




--------------------
2015 Beta Test Machine specs: Windows 7 Pro x64 SP1, Real Machine (laptop), 4GB Ram No OEM stuff. My GSI Report Link

________________________________________________________________________________
1.Laptop -
Windows 7 Pro SP 1 x64 4gb - FF latest -
KIS 2015 MR1 15.0.1.415
2.Desktop -
Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2015 MR1 15.0.1.415
_______________________________________________________________________

My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
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theriverrat
post 7.06.2013 01:57
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QUOTE(theriverrat @ 6.06.2013 15:54) *
Okay, I think I found # 4. Will see what I can do.


I should do all this so I can give you # 4?

Click here to download the GetSystemInfo tool
2. Run getsysteminfo.exe, click run and next create report.
3. The log will be autouploaded and added to the clipboard with the default settings.
4. Now add the link from the clipboard to your post about your issue, use insert link and rightclick to add/paste the link in the clipboard.
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theriverrat
post 7.06.2013 08:55
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QUOTE(richbuff @ 5.06.2013 16:13) *
1. Please clear your Java cache: http://www.java.com/en/download/help/plugin_cache.xml

2. If still no go after that, please post the full, complete detection details. Post screenshot of Reports > Detailed Report > Detected threats.
Right click the Detected bar, and insure Path is selected. Right click the Detected bar again and insure File is selected.
Then post the screenshot with columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.


Thank you!

Did it. So, then I clicked fix on Kapersky on my computer, it responded, "No Problem" and went green. I see it's still listed as a Trojan, but does it mean that it's fixed or quarantined or something of that nature?

Also, what, in your opinion, can I do so this doesn't happen again?

I hate to be a bother, but I don't know that much and I really am trying to learn.

Thank you for your help and your patience!

This post has been edited by theriverrat: 7.06.2013 08:57
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dh27564
post 7.06.2013 13:17
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QUOTE(theriverrat @ 7.06.2013 00:55) *
...I see it's still listed as a Trojan...


Are you seeing that in Detailed Reports? If so, you should be able to right-click that entry and select delete or clear. This will clear the entry from the report. You could also run a full scan as a precaution to make sure it doesn't show up again.


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