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> Kaspersky Endpoint 10 Network Agent., Network agent.
emmadesaint
post 20.03.2013 15:45
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Hi Guys,

i have this issue trying to install Kaspersky Endpoint 10 Network Agent on a computer.
I keep getting the error : 'Error while installing,the system cannot find the path specified'.
i keep getting the error above trying to install the Network Agent on a certain computer.

Attached is the target computer's specification.


Can anyone help with a solution as i need to protect this computer.

Kind Regards,
Chukwunonso Udechukwu.
Attached File(s)
Attached File  System_specification.jpg ( 164,28K ) Number of downloads: 31
 
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Helmut
post 20.03.2013 15:58
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Is an old agent version on this client installed or was installed?

Please take a look into the install logs. There must be more information about the path.

Look also into the registry for old entries of Kaspersky.
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emmadesaint
post 20.03.2013 19:54
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ok.

Please how do i get the install logs on the computer.

Many Thanks for your response

Chukwunonso Udechukwu
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Caos
post 20.03.2013 20:04
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Review this: http://support.kaspersky.com/7273

Regards


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glabrador
post 20.03.2013 20:06
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Install logs are usually in %temp%.
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Nguyen Manh Hung
post 6.04.2013 07:16
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I have same problem, cannot install Netagent 10 to win7 Ultimate x64 sad.gif

install log : http://www.mediafire.com/?lrkdd63vs44rhei

Attached File(s)
Attached File  netagent.jpg ( 52,74K ) Number of downloads: 16
Attached File  _klpkinst.log ( 51,91K ) Number of downloads: 1
 
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Sergey Krugletso...
post 6.04.2013 09:36
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QUOTE(Nguyen Manh Hung @ 6.04.2013 06:16) *
I have same problem, cannot install Netagent 10 to win7 Ultimate x64 sad.gif

install log : http://www.mediafire.com/?lrkdd63vs44rhei


Hello.

Unfortunately the provided file is not nagent installation log.
Please use this KB article to collect nagent installation logs - http://support.kaspersky.com/9320
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Nguyen Manh Hung
post 7.04.2013 12:13
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QUOTE(Sergey Krugletsov @ 6.04.2013 08:36) *
Hello.

Unfortunately the provided file is not nagent installation log.
Please use this KB article to collect nagent installation logs - http://support.kaspersky.com/9320


Hello,
this is log file , the file "$klnagent-2013-04-07-14-39-48" is too large ,~ 39Mb so I cannot attach here.
Please check for me.
Thanks so much.
Attached File(s)
Attached File  _klnagent_setup_2013_04_07_14_17_27.log ( 2,97K ) Number of downloads: 2
Attached File  _klssinstlib.log ( 204,7K ) Number of downloads: 1
Attached File  netagent.jpg ( 52,74K ) Number of downloads: 12
 
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Caos
post 7.04.2013 12:32
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For big files, upload to http://www.mediafire.com or other file servers and post the download link.

Regards


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Shane1967
post 16.09.2013 18:45
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Got the same problem myself on about 3 laptops on my network.

Log file available at Here

Thanks

Shane

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