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> Error while installing: System error 0x534 [In progress], [KSC10]
ScHwAnG
post 5.02.2013 14:15
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Hi there,

When installing KSC 10.0.3361 on a Windows Server 2012 server which is also a domain controller I get the following error:

Error while installing: System error 0x534 (No mapping between account names and security IDs was done.).

Attached are screenshots
Attached File(s)
Attached File  Capture.PNG ( 72,79K ) Number of downloads: 333
 
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dwiermans
post 7.02.2013 17:08
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I encounter the same issue as well. Any known workaround or fix for this?

Daniel
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Testeur09
post 7.02.2013 18:23
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Avoid installing KSC on a domain controller.

Check OS SKU, because Datacenter Edition isn't supported yet.

Check account/access rights used to install KSC.
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keysd
post 7.02.2013 23:21
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I too am experiencing the same issue.

We're a fairly small company. I don't really want to buy a server just to run Kaspersky Security Center.

This is not Datacenter Edition. I'm running Server 2008 R2 standard.

I'm running the installer as the domain admin. Any other ideas?
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izostal
post 13.02.2013 13:31
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I have the same error. Is it possible to install KSC10 on Windows 2008 server with domain controller anyway? With version 9 i had no problem on Windows 2003 server. It's no solution for me to buy for example separate Windows 7 station maybe to install KSC10 ??
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Testeur09
post 13.02.2013 14:09
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@keysd : Standard Edition grants you two virtual machine licences, but if you have only one server it won't be of any use to you (as far as i know Hyper-v and AD mix isn't supported).

This is probably linked to Windows 2012 and domain controllers reinforced security, check install logs for more info. Try to launch setup as an admin.
Check the version of SQL installed by KSC - i still think it's SQL Express 2005, which isn't supported on Windows Server 2012.

SQL-based applications doesn't work very well on domain controllers because of security constraints. And messing up with security settings to make it work is something you really do not want to do.

If you are a very small company (how much clients ?) you can try to install on a Windows client - but i wouldn't recommended it.
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Alexander Ilin
post 13.02.2013 16:09
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please show me you installation logs ( in temp folder)


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lesliewednesday
post 15.02.2013 13:49
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QUOTE(Alexander Ilin @ 13.02.2013 13:09) *
please show me you installation logs ( in temp folder)


I am new in this forum with similar error. Can you check my logfile? Ho can I show it to you? Full file is about 40Mb. Maybe enough a part of it? The biggest attachment size is 300k here.

Thanks for advance,

Lesliewednesday
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isAG
post 18.02.2013 12:40
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Hello, got the same Error, tried it in 1000 ways with other User Accounts. My Windows Server 2008 is not Primary DC but Backup DC, Update from SC9 to SC 10 dont worked so i uninstalled all, also the SQL Server...I lost all my Settings sad.gif

http://81.169.176.243/temp.zip
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Alexander Ilin
post 18.02.2013 18:43
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QUOTE(isAG @ 18.02.2013 12:40) *
Hello, got the same Error, tried it in 1000 ways with other User Accounts. My Windows Server 2008 is not Primary DC but Backup DC, Update from SC9 to SC 10 dont worked so i uninstalled all, also the SQL Server...I lost all my Settings sad.gif

http://81.169.176.243/temp.zip

Thanks. Submited bug issue 215185


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Gabor Komeiner
post 18.02.2013 19:55
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Dear All,

I want install the KSC10 on Windows 2003 standard (32bit) server (domain controller) and MS SQL Server 2005 standard.
I have the same problem (0x534 - No mapping between account names and security IDs was done).
I tested the Kaspersky Administrator Kit (kasp8.0.2177_adminkiten), installed and work fine in this system. But, if I upgrade to KSC 10 the install process stopped with 0x534 error.

I verified the the following registry subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL.X\Setup\SQLGroup
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL.X\Setup\AGTGroup
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL.X\Setup\FTSGroup
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL.X\Setup\ASGroup

I checked the SID (with the PsGetSID) of SQLServer2005MSFTEUser$ComputerName$InstanceName and so on.

All is OK.

Which/What is the before step of the install process at the 0x534 error?

Thank you for your answers!
Gabor

This is the part of my install log:

MSI (s) (3C:D4) [11:43:36:603]: Executing op: ActionStart(Name=RegisterSrvNagent,Description=Registering Network Agent service,)
MSI © (50:3C) [11:43:36:572]: Creating MSIHANDLE (963) of type 790531 for thread 7228
MSI © (50:3C) [11:43:36:572]: Closing MSIHANDLE (963) of type 790531 for thread 7228
MSI (s) (3C:D4) [11:43:36:619]: Executing op: CustomActionSchedule(Action=RegisterSrvNagent,ActionType=17409,Source=BinaryData
,Target=RegisterSrvNagentCA,CustomActionData=3C3F786D6C2076657273696F6E3D22312E30
2220656E636F64696E673D225554462D38223F3E0A3C726F6F7420786D6C6E733A534F41502D454E5
63D22687474703A2F2F736368656D61732E786D6C736F61702E6F72672F736F61702F656E76656C6F
70652F2220786D6C6E733A534F41502D454E433D22687474703A2F2F736368656D61732E786D6C736
F61702E6F72672F736F61702F656E636F64696E672F2220786D6C6E733A7873693D22687474703A2F
2F7777772E77332E6F72672F323030312F584D4C536368656D612D696E7374616E63652220786D6C6
E733A7873643D22687474703A2F2F7777772E77332E6F72672F323030312F584D4C536368656D6122
20786D6C6E733A6E733D2275726E3A706572736F6E2220786D6C6E733A706172616D3D22687474703
A2F2F74656D707572692220786D6C6E733A616B6C776E67743D22687474703A2F2F74656D70757269
2E6F72672F616B6C776E67742E7873642220786D6C6E733A77757354797065733D22687474703A2F2
F6D6963726F736F66742E636F6D2F7773646C2F74797065732F2220786D6C6E733A777573436C6965
6E74536F61703D22687474703A2F2F7777772E6D6963726F736F66742E636F6D2F536F66747761726
5
MSI © (50:3C) [11:43:36:603]: Creating MSIHANDLE (964) of type 790531 for thread 7228
MSI © (50:3C) [11:43:36:603]: Closing MSIHANDLE (964) of type 790531 for thread 7228
MSI (s) (3C:D4) [11:43:36:650]: Creating MSIHANDLE (1095) of type 790536 for thread 3028
MSI (s) (3C:F8) [11:43:36:650]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3D6.tmp, Entrypoint: RegisterSrvNagentCA
MSI (s) (3C:F8) [11:43:40:181]: Closing MSIHANDLE (1095) of type 790536 for thread 3028
MSI (s) (3C:D4) [11:43:40:181]: Executing op: ActionStart(Name=RollbackRegisterServer,Description=Unregistering Administration Server service,)
MSI (s) (3C:D4) [11:43:40:197]: Executing op: CustomActionSchedule(Action=RollbackRegisterServer,ActionType=17665,Source=Binar
yData,Target=UnregisterServerCA,CustomActionData=3C3F786D6C2076657273696F6E3D2231
2E302220656E636F64696E673D225554462D38223F3E0A3C726F6F7420786D6C6E733A534F41502D4
54E563D22687474703A2F2F736368656D61732E786D6C736F61702E6F72672F736F61702F656E7665
6C6F70652F2220786D6C6E733A534F41502D454E433D22687474703A2F2F736368656D61732E786D6
C736F61702E6F72672F736F61702F656E636F64696E672F2220786D6C6E733A7873693D2268747470
3A2F2F7777772E77332E6F72672F323030312F584D4C536368656D612D696E7374616E63652220786
D6C6E733A7873643D22687474703A2F2F7777772E77332E6F72672F323030312F584D4C536368656D
612220786D6C6E733A6E733D2275726E3A706572736F6E2220786D6C6E733A706172616D3D2268747
4703A2F2F74656D707572692220786D6C6E733A616B6C776E67743D22687474703A2F2F74656D7075
72692E6F72672F616B6C776E67742E7873642220786D6C6E733A77757354797065733D22687474703
A2F2F6D6963726F736F66742E636F6D2F7773646C2F74797065732F2220786D6C6E733A777573436C
69656E74536F61703D22687474703A2F2F7777772E6D6963726F736F66742E636F6D2F536F6674776
1
MSI (s) (3C:D4) [11:43:40:213]: Executing op: ActionStart(Name=RegisterServer,Description=Registering Administration Server service,)
MSI © (50:3C) [11:43:40:181]: Creating MSIHANDLE (965) of type 790531 for thread 7228
MSI © (50:3C) [11:43:40:181]: Closing MSIHANDLE (965) of type 790531 for thread 7228
MSI (s) (3C:D4) [11:43:40:228]: Executing op: CustomActionSchedule(Action=RegisterServer,ActionType=17409,Source=BinaryData,Ta
rget=RegisterServerCA,CustomActionData=3C3F786D6C2076657273696F6E3D22312E30222065
6E636F64696E673D225554462D38223F3E0A3C726F6F7420786D6C6E733A534F41502D454E563D226
87474703A2F2F736368656D61732E786D6C736F61702E6F72672F736F61702F656E76656C6F70652F
2220786D6C6E733A534F41502D454E433D22687474703A2F2F736368656D61732E786D6C736F61702
E6F72672F736F61702F656E636F64696E672F2220786D6C6E733A7873693D22687474703A2F2F7777
772E77332E6F72672F323030312F584D4C536368656D612D696E7374616E63652220786D6C6E733A7
873643D22687474703A2F2F7777772E77332E6F72672F323030312F584D4C536368656D612220786D
6C6E733A6E733D2275726E3A706572736F6E2220786D6C6E733A706172616D3D22687474703A2F2F7
4656D707572692220786D6C6E733A616B6C776E67743D22687474703A2F2F74656D707572692E6F72
672F616B6C776E67742E7873642220786D6C6E733A77757354797065733D22687474703A2F2F6D696
3726F736F66742E636F6D2F7773646C2F74797065732F2220786D6C6E733A777573436C69656E7453
6F61703D22687474703A2F2F7777772E6D6963726F736F66742E636F6D2F536F66747761726544697
3
MSI © (50:3C) [11:43:40:213]: Creating MSIHANDLE (966) of type 790531 for thread 7228
MSI © (50:3C) [11:43:40:213]: Closing MSIHANDLE (966) of type 790531 for thread 7228
MSI (s) (3C:D4) [11:43:40:260]: Creating MSIHANDLE (1096) of type 790536 for thread 3028
MSI (s) (3C:D8) [11:43:40:260]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3D7.tmp, Entrypoint: RegisterServerCA
MSI (s) (3C:8C) [11:43:44:650]: Creating MSIHANDLE (1097) of type 790531 for thread 6284
MSI (s) (3C!8C) [11:46:46:903]: Application: Kaspersky Security Center Administration Server - Error 25002. Error while installing: System error 0x534

MSI (s) (3C:8C) [11:46:46:903]: Closing MSIHANDLE (1097) of type 790531 for thread 6284
MSI (s) (3C:D8) [11:46:46:918]: Closing MSIHANDLE (1096) of type 790536 for thread 3028
MSI © (50:3C) [11:43:44:666]: Creating MSIHANDLE (967) of type 790540 for thread 7228
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verdura
post 19.02.2013 20:43
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Same poblem here! Any news on this?
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isAG
post 20.02.2013 13:49
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I tried to delete all registry entries manually, no chance! Then i found http://support.kaspersky.com/de/faq/?qid=207618902, that cleans whole system from Kaspersky Products... I removed also SQL2005 complete and installed 2008 from KSC10! Seems that Something goes wrong with Domain rights for the Users added by Setup (This KLAdmin, KL* Users in Domain, i also tried to delete it, they are added new in everey run of Setup), so i tried the Custom install with Domain Administrator Account....But nothing worked out!

Finally i've tested KSC10 ona fresh installed Windows 7 64bit and Win 2008 R2 as Domain Member, not as PDC or BDC. It worked, but i like to install it on our BDC, cause this Server has nothing to do....some shares and DNS, wow... a third Win 2008 Server is no problem but a waste of Time, License, Hard Disk Space, CPU, RAM...Anyway, KSC9 worked as a PDC / BDC. I try to reinstall KSC9, then the KSC10 Console Plugin and all i need for KES10. No other way at the Moment. 50 Computers are running without KSC now, i get more and more errors with updates and VPN Networks are blocked, somehow we cant add trusted network over the Clients...

This post has been edited by isAG: 20.02.2013 14:04
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Alexander Ilin
post 20.02.2013 14:53
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Hello
Our developers works on this issue. Please be calm.


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verdura
post 20.02.2013 16:30
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I've managed to install and the secind time worked fine!

Taked the following steps: (i don't know wich one worked...)

1. Run Administration Server Account Switch Utility and changed the user from DOMAIN\Administrator to .\System
2. Run Administration Server Account Switch Utility and changed the user from \System to DOMAIN\Administrator
3. Restarted the server (it's this enough???)
4. Install again and worked fine

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Alexander Ilin
post 20.02.2013 16:44
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QUOTE(verdura @ 20.02.2013 16:30) *
I've managed to install and the secind time worked fine!

Taked the following steps: (i don't know wich one worked...)

1. Run Administration Server Account Switch Utility and changed the user from DOMAIN\Administrator to .\System
2. Run Administration Server Account Switch Utility and changed the user from \System to DOMAIN\Administrator
3. Restarted the server (it's this enough???)
4. Install again and worked fine

Yea. Good workaround. After some tests i will add this information to knowledge base. Thank you very much


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Max-K
post 22.02.2013 19:33
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I had version 8 installed on my Windows 2008 R2 domain controller. I started installing KSC 10 on top in order to upgrade and got the same error.
The problem is that the upgrade uninstalled the old version and now I can't install version 10 because of this error.



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verdura
post 22.02.2013 19:53
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QUOTE(Max-K @ 22.02.2013 15:33) *
I had version 8 installed on my Windows 2008 R2 domain controller. I started installing KSC 10 on top in order to upgrade and got the same error.
The problem is that the upgrade uninstalled the old version and now I can't install version 10 because of this error.


Have you try the above steps?
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SeriousCat
post 25.02.2013 10:22
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Hi

I am having the exact same problem on a new installation - not an upgrade. I'm unable to use the account switch trick as KSC doesn't install at all.

This is a 2012 Standard OEM Domain controller. There are no other servers or workstations available in the site to deploy on

From the log file

25.02.2013 17:10:51.705 00000E84.00000830 L4 KLSTD: Leave shared lock('C:\ProgramData\Application Data\KasperskyLab\adminkit\SS_SETTINGS.lck')
25.02.2013 17:10:51.705 00000E84.00000830 L1 KLSRVSWCH: Starting KLSRVSWCH::MyLookupAccountName...
25.02.2013 17:10:51.705 00000E84.00000830 L1 KLSRVSWCH: MyLookupAccountName(KlScSvcE1B55E84B87BD)
25.02.2013 17:10:51.705 00000E84.00000830 L1 KLSRVSWCH: ...KLSRVSWCH::MyLookupAccountName took 2.373604 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
25.02.2013 17:10:51.705 00000E84.00000830 L2 KLERR: #1, Error was caught in SI_UnassignRights, ..\security_inst\si_exports.cpp@445. Error params: (1181/0x534 ("System error 0x534 (No mapping between account names and security IDs was done.)"), "KLSTD", ..\..\std\win32\srv_switch_acls.cpp@223)
Error loc: ''.


Is there any resolution for this? i've had no issues upgrading a couple of existing KSC 9 installations to 10 on 2008 R2
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Alexander Ilin
post 25.02.2013 15:33
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Hi all. Our developers ask more information:
1. Did you use domain forest ?
2. how many Domain Controllers in your network ?
3. 5-level install traces. Use this archive to collect this trace files . Attached File  installer_libs.zip ( 350bytes ) Number of downloads: 51

Don't forget on 64-bit OS you need to import in 32-bit registry (in SysWOW64 folder)


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