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> some protection components are corrupted, kaspersky 2013
jonnyboy
post 25.09.2012 03:02
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I just updated from k2012 to k2013 via e download. used Kaspersky remover before updating too.

The system was fine. I then decided to fix a problem with my CD and DVD drives with my pc so I installed 'Microsoft Fix it Solution to clean the registry filters automaticall'

i used step #4 on the following link:

http://h10025.www1.hp.com/ewfrf/wc/documen...bph07146_filter

i then rebooted to find 'some protection components are corrupted' with kaspersky.

what do I do now?
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jonnyboy
post 25.09.2012 03:47
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is the 'Microsoft Fix it Solution' likely to have caused any other issues with the pc?
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richbuff
post 25.09.2012 04:44
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Please un and re install Kaspersky: Uninstall Kaspersky > reboot > re install Kaspersky > reboot > do a databases update > reboot.

If still no go after that, please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

Please see the small print that is located at the bottom of this message.


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Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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jonnyboy
post 25.09.2012 22:14
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QUOTE(richbuff @ 25.09.2012 03:44) *
Please un and re install Kaspersky: Uninstall Kaspersky > reboot > re install Kaspersky > reboot > do a databases update > reboot.

If still no go after that, please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

Please see the small print that is located at the bottom of this message.

here is my gsi anyway.

http://www.getsysteminfo.com/read.php?file...8a3d574bc945a2a

how do I un-install? do I need to use kaspersky removal tool?

I Haven't reinstalled yet, and I have switched the pc on now after the issue was earlier and there seems to be no component issue or any risks? should I reinstall again anyway?

This post has been edited by jonnyboy: 25.09.2012 22:17
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Don Pelotas
post 25.09.2012 22:22
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QUOTE(jonnyboy @ 25.09.2012 20:14) *
here is my gsi anyway.

http://www.getsysteminfo.com/read.php?file...8a3d574bc945a2a

how do I un-install? do I need to use kaspersky removal tool?

I Haven't reinstalled yet, and I have switched the pc on now after the issue was earlier and there seems to be no component issue or any risks? should I reinstall again anyway?

No, not if you're ok now. But if it happen again, uninstall normally, reboot and run the removal after that. Then reinstall 2013.


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