 KIS 2013 crashes browser |
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus  |
 25.08.2012 03:12
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#1
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 Advanced Member I  Group: Members Posts: 181 Joined: 15.01.2008  |
Installed KIS 2013 today v13.0.1.4190...
Everything seems to work correctly but for opening an https url in a browser. Using Firefox 14.0.1 and IE9, some component causes the browser to hang and crash. This is repeatable and constant and happens with 'safe mode' on and also outside 'safe mode'. Have a look at Bank of Scotland . Was this an issue during beta testing? Not really usable at the moment for me. The error report points to avp.exe as being 'waited on' in the IE crash dialogue. |
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25.08.2012 03:36
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#2
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Advanced Member I Group: Members Posts: 181 Joined: 15.01.2008 |
QUOTE(gringopig @ 24.08.2012 23:12)  Installed KIS 2013 today v13.0.1.4190... Everything seems to work correctly but for opening an https url in a browser. Using Firefox 14.0.1 and IE9, some component causes the browser to hang and crash. This is repeatable and constant and happens with 'safe mode' on and also outside 'safe mode'. Have a look at Bank of Scotland . Was this an issue during beta testing? Not really usable at the moment for me. The error report points to avp.exe as being 'waited on' in the IE crash dialogue. EDIT: using Windows 7 x64 and both IE9 and FF are 32 bit. |
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25.08.2012 04:00
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#3
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Oldtimer Group: Moderators Posts: 43085 Joined: 14.06.2007 |
Your link opens for me ok/fine in Firefox 14.0.0 and KIS 13.0.0.4190, with only ABP and NoScript add-ons enabled. The same link opens ok/fine in IE9, too. W7 32.
Perhaps a GSI report can help us help you. -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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25.08.2012 14:26
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#4
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Advanced Member I Group: Members Posts: 181 Joined: 15.01.2008 |
Maybe it's the 64 bit operating system I'm running?
It's pretty consistent though. Any form filling and the browser crashes. I created a GSI report for you and am going to PM you it. The initial release seems quite unstable in terms of accessing https websites. I can't pin it down to any individual component however but it's doing it across 2 different browsers. |
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25.08.2012 17:43
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#5
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 Forum Elite Group: Gold beta testers Posts: 8034 Joined: 20.10.2008 From: Kodiak USA |
It works for me as well with 64bit windows 7 and firefox 14.01.
I have had issues with flash, being forced to clean install both firefox and flash. Current flash version is: 11.4.402.265. -------------------- Windows 7 Pro x64 SP1, Real Machine, 4GB Ram No OEM stuff. My GSI
________________________________________________________________________________ 1.Laptop - Windows 7 Pro SP 1 x64 4gb - FF latest - KIS 2013 2.Desktop - Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2013 _______________________________________________________________________ My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions |
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25.08.2012 18:14
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#6
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Advanced Member I Group: Members Posts: 181 Joined: 15.01.2008 |
I can open the link OK but as soon as I try to input any data into a field it freezes. I have updated my Flash as per yr suggestion. I had neglected to update from 11.3 on this machine.
I will wait until KIS2013 is officially released in the UK to try again. Maybe the build will progress? |
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| Lo-Fi Version | Time is now: 25.05.2013 23:35 |