IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> Database have not been updated for a long time
linkincyde
post 7.07.2012 13:18
Post #1


Newbie
*

Group: Members
Posts: 4
Joined: 3.01.2009
From: Philippines




I have problem updating the database of Kaspersky 2012. Upon updating, the kaspersky displays "database have not been updated for a long time". I tried updating it again, but still the same problem occurs. So I opened the report on updates and saw some error like this: "Error updating component: PAS5, Error updating component: APU". I search on this forum on how to resolve this problem: set the time and date on PC, un and re-install kaspersky, but it doesn't work for me. Here is my report:

http://www.getsysteminfo.com/read.php?file...9a0db5be6957c82

Thank you.

This post has been edited by linkincyde: 7.07.2012 13:22
Go to the top of the page
 
+Quote Post
richbuff
post 7.07.2012 13:35
Post #2


Are You Kidding?
*****************

Group: Moderators
Posts: 1000088
Joined: 14.06.2007




Please attach the update report.
Upper right of Kaspersky window, Reports > lower right > Detailed report, lower left > Update, then lower left > Save, save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
linkincyde
post 7.07.2012 13:55
Post #3


Newbie
*

Group: Members
Posts: 4
Joined: 3.01.2009
From: Philippines




hello sir richbuff. attach here is my report. thanks!
Attached File(s)
Attached File  GetSystemInfo_RBMI_RBMI_SVC_2012_07_07_17_50_35.zip ( 95,93K ) Number of downloads: 4
 
Go to the top of the page
 
+Quote Post
ferry_d
post 7.07.2012 21:10
Post #4


Newbie
*

Group: Members
Posts: 2
Joined: 7.07.2012
From: Jakarta




I have same problem (Databases have not been updated for a long time), but in Detailed Update report (attached), the message is : Task Complete, Reason : Not all components were updated.
Until now, my database Release date is : 16/05/2011

Please help.

rgds
Attached File(s)
Attached File  captured_Kaspersky_8Jul12.jpg ( 142,58K ) Number of downloads: 11
 
Go to the top of the page
 
+Quote Post
rudger79
post 7.07.2012 21:17
Post #5


Forum Elite
**************

Group: Gold beta testers
Posts: 9225
Joined: 20.10.2008
From: Kodiak USA




Welcome. Check system date/time correct, then Settings > Update > Settings > Update source > Proxy server > uncheck proxy server > ok>ok>ok.
And Settings > fourth icon (cardboard box) > Appearance > enable Animate taskbar icon > ok.

Upper right of Kaspersky window, Reports > lower right > Detailed report, lower left > Update, then lower left > Save, save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

Also, Please post the link of your GetSystemInfo report by following the four steps outlined here: http://forum.kaspersky.com/index.php?s=&am...post&p=5395


--------------------
2015 Beta Test Machine specs: Windows 7 Pro x64 SP1, Real Machine (laptop), 4GB Ram No OEM stuff. My GSI Report Link

________________________________________________________________________________
1.Laptop -
Windows 7 Pro SP 1 x64 4gb - FF latest -
KIS 2015 MR1 15.0.1.415
2.Desktop -
Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2015 MR1 15.0.1.415
_______________________________________________________________________

My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
Go to the top of the page
 
+Quote Post
richbuff
post 8.07.2012 02:06
Post #6


Are You Kidding?
*****************

Group: Moderators
Posts: 1000088
Joined: 14.06.2007




Also,

QUOTE(linkincyde)
hello sir richbuff. attach here is my report. thanks!
If the issue is unresolved after you did an un and re install, please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
hoemee
post 8.07.2012 03:06
Post #7


Advanced Member II
****

Group: Members
Posts: 318
Joined: 17.10.2008
From: USA




QUOTE(linkincyde @ 7.07.2012 05:18) *
I have problem updating the database of Kaspersky 2012. Upon updating, the kaspersky displays "database have not been updated for a long time". I tried updating it again, but still the same problem occurs. So I opened the report on updates and saw some error like this: "Error updating component: PAS5, Error updating component: APU". I search on this forum on how to resolve this problem: set the time and date on PC, un and re-install kaspersky, but it doesn't work for me. Here is my report:

http://www.getsysteminfo.com/read.php?file...9a0db5be6957c82

Thank you.



Your GSI log show disk errors - here are the directions for performing a disk check:

http://support.microsoft.com/kb/315265/EN-US

After performing, please post a new GSI to see if problem persists......


--------------------
Go to the top of the page
 
+Quote Post
linkincyde
post 10.07.2012 06:53
Post #8


Newbie
*

Group: Members
Posts: 4
Joined: 3.01.2009
From: Philippines




hello hoemee: this is my GSI report after performing a chkdsk /f on my computer:

http://www.getsysteminfo.com/read.php?file...75dfcd866f46459

the problem still persist. unsure.gif
Attached File(s)
Attached File  GetSystemInfo_RBMI_RBMI_SVC_2012_07_10_10_44_21.zip ( 91,38K ) Number of downloads: 2
 
Go to the top of the page
 
+Quote Post
ferry_d
post 10.07.2012 21:57
Post #9


Newbie
*

Group: Members
Posts: 2
Joined: 7.07.2012
From: Jakarta




QUOTE(rudger79 @ 8.07.2012 00:17) *
Welcome. Check system date/time correct, then Settings > Update > Settings > Update source > Proxy server > uncheck proxy server > ok>ok>ok.
And Settings > fourth icon (cardboard box) > Appearance > enable Animate taskbar icon > ok.

Upper right of Kaspersky window, Reports > lower right > Detailed report, lower left > Update, then lower left > Save, save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

Also, Please post the link of your GetSystemInfo report by following the four steps outlined here: http://forum.kaspersky.com/index.php?s=&am...post&p=5395



Hi rudger79, my GSI :http://www.getsysteminfo.com/read.php?file=450c9baf2cc6351c98cd25976b4ab937
and my detailed report attached.
Attached File(s)
Attached File  detailed_report.txt ( 219,54K ) Number of downloads: 3
 
Go to the top of the page
 
+Quote Post
rudger79
post 10.07.2012 22:12
Post #10


Forum Elite
**************

Group: Gold beta testers
Posts: 9225
Joined: 20.10.2008
From: Kodiak USA




Update files are corrupted. Please uninstall Kaspersky and reinstall Kaspersky.

While Kaspersky is uninstalled, please also uninstall VIP access SDK and then also run the Norton removal located here: http://forum.kaspersky.com/index.php?showtopic=5233

Clear your temp folder contents: http://support.kaspersky.com/kis2011/error...p;qid=208279128

Also, please double check your date and time as your GSI and update report are showing 00:48 7/11/12. This may be correct for your part of the country though, I can't tell.

After you have done the steps above, reboot and then reinstall Kaspersky > do a database update > reboot again. Download a fresh installer from here: http://www.kaspersky.com/productupdates


--------------------
2015 Beta Test Machine specs: Windows 7 Pro x64 SP1, Real Machine (laptop), 4GB Ram No OEM stuff. My GSI Report Link

________________________________________________________________________________
1.Laptop -
Windows 7 Pro SP 1 x64 4gb - FF latest -
KIS 2015 MR1 15.0.1.415
2.Desktop -
Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2015 MR1 15.0.1.415
_______________________________________________________________________

My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 26.10.2014 05:04