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> Lab analysis, will I be told result?
icepuffin
post 30.04.2012 23:30
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Sorry if a daft question , but I recently downloaded an email which appears to have contained a trogan.

It was picked up by KIS and quarantened.

I followed the instructions and when in quarantine right clicked and sent file for analysis.

My question is , will I receive or should I receive a reply from Kaspersky labs to inform me is it is indeed a trogan / virus only after clicking to send it for analysis nothing happened so unsure if it actually went I was hoping for some sort of acknowledgement.
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Berny
post 30.04.2012 23:44
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QUOTE(icepuffin @ 30.04.2012 21:30) *
should I receive a reply from Kaspersky labs


Yes, K-Lab will come back to you after analyse.
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icepuffin
post 30.04.2012 23:56
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That's great , thank you.
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richbuff
post 1.05.2012 03:51
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Please see the third important topic located near the top of the Virus section of this forum. And here: http://forum.kaspersky.com/index.php?showtopic=13881

If you need a reply, please use Method 1. send via the Submission form, Via MyKaspersky Account. smile.gif

If you use method 2 (newvirus at kaspersky.com) or method 3 (directly from quarantine), you may possibly not receive a reply.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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icepuffin
post 2.05.2012 22:00
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I sent it method 3 so would seem method 3 doesn't receive a reply or an acknowledgement.

Having trouble selecting method 1 as when I enter the desktop ' kaspersky icon' it only provides 5 possible items , I am not sure how I get to quarantine to 'upload ' the file. but at least I have hopefully sent it for analysis .- it would be nice to at least receive some form of receipt to say it has been submitted?

This post has been edited by icepuffin: 2.05.2012 22:14
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