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> browser redirect+system freezees when doing full scan
comp123
post 24.04.2012 11:26
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Whenever I search for something on the internet my browser is redirected every 3rd to 4th search to various sites normally beginning with www.doublecklick.org+ clicking through a few sites before it stops. I've tried deleting this and blocking also but it just reappears. Also I can run quick scan but when I try to run a full scan or custom scan my system freezes at c:\winows\system32\driverstore\filerepository....... and I have to shut the system down manually please help.
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richbuff
post 24.04.2012 11:52
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Welcome. Please see the first Important topic. There, you will find instructions for logs.

Please see the small print that is located at the bottom of this message.


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comp123
post 24.04.2012 12:54
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I have tried running TDSS killer on safe mode too...but nothing! can't find instructions for logs
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richbuff
post 24.04.2012 13:05
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Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Attached File(s)
Attached File  All_Cappier.PNG ( 17,98K ) Number of downloads: 10
 


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comp123
post 24.04.2012 14:40
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i hope this is ok

This post has been edited by comp123: 24.04.2012 14:54
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comp123
post 24.04.2012 14:41
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have i sent this correctly?
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Baz^^
post 24.04.2012 14:51
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Hi, the instructions request two logs- you've got the first but not the second in your post.


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comp123
post 24.04.2012 16:19
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thanks!
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comp123
post 24.04.2012 17:28
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Have I attached these correctly now? Is there anything else I need to do please?
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richbuff
post 25.04.2012 04:01
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The bad guys are not showing up in your logs.

What browsers are affected by this issue?

Please click my user name and select Send message, and send me some of the links that you are being redirected to.

If you are using a router, please reset it it, and set a strong password for the router.


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comp123
post 26.04.2012 10:18
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Thanks Richbuff redirect problem seems to be resolved! I still cannot run a custom scan or a full scan my system will always freeze at c:\windows\system32\driverstore\filerepository\prnca001.inf_92fbd03f\I386\CNB7DDBA.ICM, this can vary, keeping the same information at the start but after the I386\ the letters and numbers change with each scan and then the system will freeze, then I have to close computer down manually. Any ideas what this could be please?
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richbuff
post 26.04.2012 10:32
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Try with scan settings as shown in post #10 of this: http://forum.kaspersky.com/index.php?s=&am...t&p=1756015 and if still no go, post #13.


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comp123
post 26.04.2012 16:30
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I tried both options and the system still freezes. What is this file, is it something to do with my printer? please help, this is so annoying when I don't know what to do!!
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richbuff
post 27.04.2012 06:10
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Pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk


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comp123
post 1.05.2012 15:42
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Ok thank you!
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