 browser redirect+system freezees when doing full scan |
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 24.04.2012 11:26
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#1
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Member  Group: Members Posts: 10 Joined: 23.04.2012  |
Whenever I search for something on the internet my browser is redirected every 3rd to 4th search to various sites normally beginning with www.doublecklick.org+ clicking through a few sites before it stops. I've tried deleting this and blocking also but it just reappears. Also I can run quick scan but when I try to run a full scan or custom scan my system freezes at c:\winows\system32\driverstore\filerepository....... and I have to shut the system down manually please help.
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24.04.2012 11:52
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#2
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Oldtimer Group: Moderators Posts: 43096 Joined: 14.06.2007 |
Welcome. Please see the first Important topic. There, you will find instructions for logs.
Please see the small print that is located at the bottom of this message. -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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24.04.2012 12:54
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#3
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
I have tried running TDSS killer on safe mode too...but nothing! can't find instructions for logs
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24.04.2012 13:05
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#4
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Oldtimer Group: Moderators Posts: 43096 Joined: 14.06.2007 |
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Attached File(s)
-------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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24.04.2012 14:40
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#5
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
i hope this is ok
This post has been edited by comp123: 24.04.2012 14:54 |
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24.04.2012 14:41
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#6
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
have i sent this correctly?
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24.04.2012 14:51
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#7
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Wrestling Champion Group: Moderators Posts: 8793 Joined: 10.03.2007 |
Hi, the instructions request two logs- you've got the first but not the second in your post.
-------------------- Kind Regards,
Baz (volunteer moderator/beta testing lead -- I don't work for Kaspersky) |
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24.04.2012 16:19
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#8
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
thanks!
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24.04.2012 17:28
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#9
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
Have I attached these correctly now? Is there anything else I need to do please?
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25.04.2012 04:01
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#10
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Oldtimer Group: Moderators Posts: 43096 Joined: 14.06.2007 |
The bad guys are not showing up in your logs.
What browsers are affected by this issue? Please click my user name and select Send message, and send me some of the links that you are being redirected to. If you are using a router, please reset it it, and set a strong password for the router. -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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26.04.2012 10:18
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#11
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
Thanks Richbuff redirect problem seems to be resolved! I still cannot run a custom scan or a full scan my system will always freeze at c:\windows\system32\driverstore\filerepository\prnca001.inf_92fbd03f\I386\CNB7DDBA.ICM, this can vary, keeping the same information at the start but after the I386\ the letters and numbers change with each scan and then the system will freeze, then I have to close computer down manually. Any ideas what this could be please?
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26.04.2012 10:32
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#12
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Oldtimer Group: Moderators Posts: 43096 Joined: 14.06.2007 |
Try with scan settings as shown in post #10 of this: http://forum.kaspersky.com/index.php?s=&am...t&p=1756015 and if still no go, post #13.
-------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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26.04.2012 16:30
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#13
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
I tried both options and the system still freezes. What is this file, is it something to do with my printer? please help, this is so annoying when I don't know what to do!!
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27.04.2012 06:10
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#14
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Oldtimer Group: Moderators Posts: 43096 Joined: 14.06.2007 |
Pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk
-------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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1.05.2012 15:42
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#15
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Member Group: Members Posts: 10 Joined: 23.04.2012 |
Ok thank you!
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| Lo-Fi Version | Time is now: 26.05.2013 06:27 |