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> Possible virus not letting a certain file be downloaded, SUN JAVA RE can't be downloaded
danymogh
post 6.04.2012 00:19
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Hello,
Recently i have come across a very mysterious problem.
i simply can't download the Sunjava runtime environment (JRE) in anyway. i tried sunwebsite , other websites, filesharing websites etc...
the download either reaches 99% and stops or stops after downloading almost 120-160Kb of data (tried IE, firefox , IDM etc all the same)
and it has nothing to do with my Internet connection or being blocked etc because i can download all other files just fine.

things i tried was renaming the file before downloading which didn't work. since that i guessed it might be a virus that just doesn't let it be downloaded ( somehow reads the half downloaded file and checks if its java platform), so i found a link that had the file inside an archive (RAR, changes the byte pattern) and i could download it !!
i ran and installed the software just fine. so i only can think of this is because of kaspersky or just a virus blocking it.
any ideas ?

P.S. : i have KIS 2012 latest version and latest update and never had this problem and GSI doesn't work on my system.
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richbuff
post 6.04.2012 03:15
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If you suspect possible malware issue, please see the first Important topic. There, you will find instructions for the other log.


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danymogh
post 6.04.2012 10:11
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Thanks,
i have uploaded the log files

edit: attached the .zip. [attachment=227906:virusinfo_syscure.zip]

This post has been edited by richbuff: 6.04.2012 10:20
Attached File(s)
Attached File  LOG.7z ( 75,77K ) Number of downloads: 2
 
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richbuff
post 6.04.2012 10:25
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Your log looks clean. What happens when you try to run GSI?

Try to reset IE and clear your browsers caches.


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danymogh
post 7.04.2012 21:16
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QUOTE(richbuff @ 6.04.2012 09:55) *
Your log looks clean. What happens when you try to run GSI?

Try to reset IE and clear your browsers caches.

i can run GSI but when i click "Create Report" i just closes. i also cleared and reset all my IE and firefox but that didn't help.
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danymogh
post 10.04.2012 08:36
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No ideas really ?
why can't you download a certain file from anywhere ?
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richbuff
post 10.04.2012 08:46
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Without the GSI I am almost totally in the dark. Pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk


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