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> Processing automatic keys failed
PokerMunkee
post 3.03.2012 02:09
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I have several clients that are not working with KES8.

In the Event logs, I am seeing this a bunch of times:

Processing automatic keys failed
Product ='KES'
Version ='8.1.0.0'
#1195 Resource is unavailable



Any ideas?
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PokerMunkee
post 3.03.2012 09:28
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Kaspersky chat support hasn't been able to fix this for me. I'm getting it on about 3 different machines.

Here is a snip of the install log:

MSI (s) (C4:44) [22:08:09:551]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI43.tmp, Entrypoint: AddLicenseFile
AddLicenseFile Unicode entry point
Srcdir C:\WINDOWS\TEMP\KAVREM~1\B09D1C~1\EXEC\
Targetdir C:\WINDOWS\TEMP\{760228D4-E161-4D9C-9CFE-5D9B6495E057}\
FindFirstFile *.key
FindFirstFile failed. Invalid File Handle. GetLastError reports 2
FindFirstFile *.eyk
FindFirstFile failed. Invalid File Handle. GetLastError reports 2

MSI (s) (C4:68) [22:08:10:254]: Executing op: ActionStart(Name=AddLicense,,)
AddLicenseFile return point
MSI (s) (C4:68) [22:08:10:254]: Executing op: CustomActionSchedule(Action=AddLicense,ActionType=11329,Source=BinaryData,Target
=**********,CustomActionData=**********)
MSI (s) (C4:4C) [22:08:10:270]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI44.tmp, Entrypoint: AddLicenseFile
AddLicenseFile Unicode entry point
Srcdir C:\WINDOWS\TEMP\{760228D4-E161-4D9C-9CFE-5D9B6495E057}\
Targetdir C:\Program Files\Kaspersky Lab\Kaspersky Endpoint Security 8 for Windows\
FindFirstFile *.key
FindFirstFile failed. Invalid File Handle. GetLastError reports 2
FindFirstFile *.eyk
FindFirstFile failed. Invalid File Handle. GetLastError reports 2

MSI (s) (C4:68) [22:08:10:489]: Executing op: ActionStart(Name=RbDriverKlBgX86,,)
AddLicenseFile return point
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PokerMunkee
post 4.03.2012 00:39
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After 10 hours of troubleshooting, I have finally found the problem.

I started realizing this was happening on computers that had MICROS CAL software (POS) installed on it. I uninstalled the software with the same results, Kaspersky not loading. Then I started looking into the system variables. I removed one called "ServerName <MICROSSERVER>" and reinstalled Kaspersky. Success!

So the issue was a system variable on the Windows XP computers called ServerName. My MICROS apps still works with this variable removed, as far as I can tell.

Freakn' weird.

Does this make any sense?
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