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> KIS 2013 on Windows 8, Special topic
bobbycooper
post 23.04.2012 14:34
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Windoes 8 cpx86 kis 13.0.0.3074

Also with this build all works fine, no issue (bug 179185 ) with ie10

only bug :

QUOTE
in addition, when I close ie, from safemode, kis icon remains on the Windows taskbar.


This post has been edited by Dmitry Gos: 23.04.2012 18:37
Reason for edit: 180312


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Dmitry Gos
post 23.04.2012 18:15
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QUOTE(Boyfriend @ 22.04.2012 12:57) *


If you really can disable KIS and make protection inactive (downloading eicar, lauching forbidden apps, connection to forbidden ports, etc.) then describe your steps and collect traces.


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Boyfriend
post 23.04.2012 18:33
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QUOTE(Dmitry Gos @ 23.04.2012 15:15) *
If you really can disable KIS and make protection inactive (downloading eicar, lauching forbidden apps, connection to forbidden ports, etc.) then describe your steps and collect traces.


I installed KIS, but on reboot it was not working, no gui, no popup, etc. I was even unable to uninstall it. So I followed the steps previously mentioned and was able to uninstall it. I will give a try to latest build 3074


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Dmitry Gos
post 24.04.2012 13:33
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New build is ready for testing: 13.0.0.3082.


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bobbycooper
post 24.04.2012 13:53
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windows 8 cpx86 kis 13.0.0.3082

Also in this build all works fine, including ie10 , except the icon "safe money" that not close here (180312)

This post has been edited by bobbycooper: 26.04.2012 13:26


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Visconti12
post 25.04.2012 18:19
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KIS 3082 W8 x64

1) KIS shows service part update message and after accepting the restart it closes by keeping the tray icon in alert. Need to reboot system to resume it.
Attached File  382_w8_01.PNG ( 21,02K ) Number of downloads: 39
Attached File  382_W8_02.PNG ( 87,72K ) Number of downloads: 47

2) After manual quit and restart, AVP processes are running but tray icon doesn't appear. need to reboot system.
Attached File  382_W8_03.PNG ( 69,82K ) Number of downloads: 39


This post has been edited by Dmitry Gos: 26.04.2012 12:35
Reason for edit: It's not Win8 problem. See description in Install/Removal/Updates topic.


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Dmitry Gos
post 26.04.2012 14:46
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New build is ready for testing - 13.0.0.3089


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bobbycooper
post 26.04.2012 17:25
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windows8 cpx86 kis 13.0.0.3089

Same bug in this build, the kis icon of "safe money" remains on the Windows taskbar. (180312)

Kis dump : bobbycooper@data8.kaspersky-labs.com/Bobbycooper/kis13.0.0.3089/KAV.13.0.0.3089_04.26_16.03_1260.SRV35.full.dmp.7z
ie 10 process dump : bobbycooper@data8.kaspersky-labs.com/Bobbycooper/kis13.0.0.3089/Ie10dump/iexplore.7z

This post has been edited by bobbycooper: 3.05.2012 19:56


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Boyfriend
post 29.04.2012 11:44
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Windows 8 CP x64, kis13.0.0.3089en, Dell Inspiron n5110

Opening network monitor --> network traffic --> Change period to entire period resulted in crashes. KIS restarted and produced four dumps.

Attached File  NetCrash.png ( 106,85K ) Number of downloads: 35


I am currently on slow internet (256 kbps), so it is not easy to upload all of the above today. I can upload them tomorrow...

This post has been edited by Boyfriend: 29.04.2012 11:45


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Veliky
post 29.04.2012 12:00
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QUOTE(Boyfriend @ 29.04.2012 10:44) *
Windows 8 CP x64, kis13.0.0.3089en, Dell Inspiron n5110

Opening network monitor --> network traffic --> Change period to entire period resulted in crashes. KIS restarted and produced four dumps.

Attached File  NetCrash.png ( 106,85K ) Number of downloads: 35


I am currently on slow internet (256 kbps), so it is not easy to upload all of the above today. I can upload them tomorrow...

Strange. I succeded when changing to entire period. Maybe it's that you've installed windows 8 beta on an laptop, so with KIS. At this moment W8 it's not fully integrated with a laptop's architecture. Cheers.


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Boyfriend
post 29.04.2012 13:22
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QUOTE(Veliky @ 29.04.2012 09:00) *
Strange. I succeded when changing to entire period. Maybe it's that you've installed windows 8 beta on an laptop, so with KIS. At this moment W8 it's not fully integrated with a laptop's architecture. Cheers.


It is reproducible here at every restart of OS. As KIS as well as Win8, both are at preview stage (technical preview/consumer preview), so such compatibility problems/bugs are expected and needed to be sorted out, even before reaching at beta. BTW, all the hardware drivers are installed on laptop from their respective vendors/Microsoft (WHQL) and it is working cool here.


EDIT: KIS is crashing frequently here, i.e., during internet browsing, during pause protection, during exit...etc.

This post has been edited by Boyfriend: 29.04.2012 13:25


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Boyfriend
post 30.04.2012 17:18
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Windows 8 CP x64, kis13.0.0.3089en, Dell Inspiron n5110

KIS crashed at Windows startup, although I was using Metro UI.

Attached File  KAV.13.0.0.3089_04.29_22.50_3472.SRV59.full.dmp.rar ( 23,11K ) Number of downloads: 8


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Dmitry Gos
post 2.05.2012 10:24
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QUOTE(Boyfriend @ 29.04.2012 10:19) *
Windows 8 CP x64, kis13.0.0.3089en, Dell Inspiron n5110

After fresh installation of CP, KIS crashed after update

ftp://boyfriend@data8.kaspersky-labs.com/...13.full.dmp.rar

During browsing via Google Chrome, KIS crashed again. Another crash during file browsing. Both are packed and uploaded on ftp.

ftp://boyfriend@data8.kaspersky-labs.com/...15.full.dmp.rar



QUOTE(Veliky @ 29.04.2012 10:48) *
Hello. My KIS 3.0.0.3089 crashes every time I restart and notifies me to send reports. I've installed it only after I've removed the previous version. Cheers.



QUOTE(Boyfriend @ 29.04.2012 12:44) *
Windows 8 CP x64, kis13.0.0.3089en, Dell Inspiron n5110

Opening network monitor --> network traffic --> Change period to entire period resulted in crashes. KIS restarted and produced four dumps.

Attached File  NetCrash.png ( 106,85K ) Number of downloads: 35


I am currently on slow internet (256 kbps), so it is not easy to upload all of the above today. I can upload them tomorrow...



QUOTE(Boyfriend @ 30.04.2012 18:18) *
Windows 8 CP x64, kis13.0.0.3089en, Dell Inspiron n5110

KIS crashed at Windows startup, although I was using Metro UI.

Attached File  KAV.13.0.0.3089_04.29_22.50_3472.SRV59.full.dmp.rar ( 23,11K ) Number of downloads: 8



Colleagues,
before posting here your problem, make sure that this problem can be reproduced only on Win8. If not, write to appropriate topic.
Dumps should be posted to Crash&Hang topic.

If you sure that your problem (including Crash&Hang) can be reproduced ONLY on Win8, then specify it in your post.

Thanks for your help.


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Dmitry Gos
post 2.05.2012 16:50
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New build is available - 13.0.0.3107


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bobbycooper
post 3.05.2012 09:04
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windows8 cpx86 kis 13.0.0.3107


Same bug in this build, the kis icon of "safe money" remains on the Windows taskbar. (180312)

Kis dump : bobbycooper@data8.kaspersky-labs.com/Bobbycooper/kis13.0.0.3107/KAV.13.0.0.3107_05.03_07.26_3280.SRV.log.7z

ie 10 process dump : bobbycooper@data8.kaspersky-labs.com/Bobbycooper/kis13.0.0.3107/ie10/iexplore%20(2).7z

In addition the Kis icon on the taskbar is empty

This post has been edited by bobbycooper: 3.05.2012 09:15
Attached File(s)
Attached File  Icon.PNG ( 36,52K ) Number of downloads: 25
 


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massalama
post 3.05.2012 11:34
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W8 cpx86 KIS 13.0.0.3107

installed KIS all froze. no dump possible. reinstalled W8

last build?
File: Windows8-ConsumerPreview-32bit-English.iso
CRC-32: c1bc0545
MD4: eb8dc6dc7f14892eb5774c68fd0020e6
MD5: 671192f356c9af5676f9083e4f865f27
SHA-1: e91ed665b01a46f4344c36d9d88c8bf78e9a1b39

This post has been edited by massalama: 16.05.2012 16:25
Reason for edit: What build of Win8 do you use?


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Boyfriend
post 4.05.2012 05:19
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QUOTE(Dmitry Gos @ 3.05.2012 11:56) *
Colleagues,
please, answer next questions:
1) What is the average speed of updating do you have (also write your network speed)?
2) Does the Update process load your PC (if does, how much)?
3) Do you have hang problems with Update?

PS: Don't forget to disable AppVerif before checking.

Thanks in advance.


Windows 8 CP x64, Dell Inspiron n5110 (Core i5 2450M, 4 GB RAM, 500 GB HDD, nVIDIA GT 525M), kis13.0.0.3107en, AppVerif off, Traces off

1. Updating speed is usually more than 20 KB/sec (connection is 1 mbps)

Attached File  Update.jpg ( 105,25K ) Number of downloads: 31


2. Updating load is not more than 10-15%
3. No hang problem during update, but update doesn't get completed and shows that Not all components were updated. I am getting this error even in update via Kaspersky updater 2012 (2.3.2.134)
Attached File  Update_Log.txt ( 13,68K ) Number of downloads: 3


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Boyfriend
post 4.05.2012 05:21
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Windows 8 CP x64, Dell Inspiron n5110 (Core i5 2450M, 4 GB RAM, 500 GB HDD, nVIDIA GT 525M), kis13.0.0.3107en, AppVerif off, Traces off

After update --> exit --> KIS crashed

Dumps are uploaded on ftp ftp://Boyfriend@data8.kaspersky-labs.com/...V8.full.dmp.rar

Reason for edit: 178627


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massalama
post 17.05.2012 14:01
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W8 cpx86 KIS 13.0.0.3256

installed KIS. now seems to be fine. no hangs no freeze and a working gadget


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Dmitry Gos
post 18.05.2012 13:12
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Colleagues,
New build is ready for testing - 13.0.0.3275

Please, re-check your bugs on this build.



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