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> virus HEUR:Trojan.Win32.Generic
virusslammer
post 23.10.2011 05:41
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virus HEUR:Trojan.Win32.Generic was detected. Over the years, always Virus always seem to linger in here: c:\system volume information
It's in for quarantine, but can someone please advise, thanks!
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richbuff
post 23.10.2011 05:59
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Please post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.


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virusslammer
post 23.10.2011 06:15
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QUOTE(richbuff @ 22.10.2011 21:59) *
Please post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.



Thanks for your reply. Didn't see Browse, but nonetheless, screenshot attached of quarantined threat (not active threat).
Here is system info
http://www.getsysteminfo.com/read.php?file...e553da2934a65dc


Attached File(s)
Attached File  screenshot.JPG ( 75,05K ) Number of downloads: 14
 
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richbuff
post 23.10.2011 06:35
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You're welcome. If you use Windows System Restore, turn it off > reboot and do a full scan with Kaspersky. This to remove malware from system volume information files. Then turn system restore back on. How to turn it off/on: http://support.kaspersky.com/faq/?qid=208279208

Also, please clean install version 2012. Clean install instructions are located in the Home User section of this forum, second and third Important topics.


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