IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> HEUR:Trojan.Win32.Generic
CarolSemler
post 3.10.2011 19:47
Post #1


Newbie
*

Group: Members
Posts: 4
Joined: 3.10.2011




Hi,

Though my Kaspersky Internet Security is updated automatically I got the Virus
HEUR:Trojan.Win32.Generic
and it can not be removed or isolated. What to do?

Contacted already the Kaspersky representative in my country (India), but they are not bothered.
Thanks for your help.

Carol
Go to the top of the page
 
+Quote Post
richbuff
post 4.10.2011 02:14
Post #2


Are You Kidding?
*****************

Group: Moderators
Posts: 1000066
Joined: 14.06.2007




Welcome. Please post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
CarolSemler
post 8.10.2011 18:32
Post #3


Newbie
*

Group: Members
Posts: 4
Joined: 3.10.2011




QUOTE(richbuff @ 4.10.2011 01:14) *
Welcome. Please post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.


Hi,
Sorry for the late reply. Screenshot does not work. Here is the path:

22-09-2011 18:17:03 Detected virus HEUR:Trojan.Win32.Generic [From:"Australian Business Registry" <"australian business.registry"@abr.gov.au>][Subject:Attention for the ABN owners(only for Australian users)][Time:2011/09/22 00:10:01]/ABN_Document.zip/ABN_Document.exe High

Hope it helps,

Thanks,
Carol
Go to the top of the page
 
+Quote Post
CarolSemler
post 8.10.2011 18:54
Post #4


Newbie
*

Group: Members
Posts: 4
Joined: 3.10.2011




QUOTE(CarolSemler @ 8.10.2011 17:32) *
Hi,
Sorry for the late reply. Screenshot does not work. Here is the path:

22-09-2011 18:17:03 Detected virus HEUR:Trojan.Win32.Generic [From:"Australian Business Registry" <"australian business.registry"@abr.gov.au>][Subject:Attention for the ABN owners(only for Australian users)][Time:2011/09/22 00:10:01]/ABN_Document.zip/ABN_Document.exe High

Hope it helps,

Thanks,
Carol




Here is the screenshot.
Go to the top of the page
 
+Quote Post
richbuff
post 9.10.2011 02:14
Post #5


Are You Kidding?
*****************

Group: Moderators
Posts: 1000066
Joined: 14.06.2007




Delete the email, then right click the detection that appears in your screenshot, then select Delete or Clear or Remove. Then Exit Kaspersky via right click the red K tray icon, then reboot.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
CarolSemler
post 9.10.2011 10:40
Post #6


Newbie
*

Group: Members
Posts: 4
Joined: 3.10.2011




QUOTE(richbuff @ 9.10.2011 01:14) *
Delete the email, then right click the detection that appears in your screenshot, then select Delete or Clear or Remove. Then Exit Kaspersky via right click the red K tray icon, then reboot.


Hi,

That worked. bravo.gif

Thanks a lot.
Carol
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 23.10.2014 19:05