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> Can't Update KIS 2012
Dan-23
post 8.08.2011 21:25
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I have just updated to KIS 2012 from 2011, and installed the first lot of updates fine. But now it says "Databases require update Problem will be solved after the update", but when I update it starts, gets to 15% in a few seconds and stops, no error message, nothing. And the warning stays.

Why wont it update?


Also, I have tried removing it and reinstalling it. Same problem

This post has been edited by Dan-23: 8.08.2011 21:27
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massalama
post 8.08.2011 21:30
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QUOTE(Dan-23 @ 8.08.2011 19:25) *
I have just updated to KIS 2012 from 2011, and installed the first lot of updates fine. But now it says "Databases require update Problem will be solved after the update", but when I update it starts, gets to 15% in a few seconds and stops, no error message, nothing. And the warning stays.

Why wont it update?


how did you installed KIS2012? above the 2011 or removing the previous version and than installed the new one? the date and system time is correct?
post a log GSI http://forum.kaspersky.com/index.php?showtopic=915


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Dan-23
post 8.08.2011 22:25
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QUOTE(massalama @ 8.08.2011 18:30) *
how did you installed KIS2012? above the 2011 or removing the previous version and than installed the new one? the date and system time is correct?
post a log GSI http://forum.kaspersky.com/index.php?showtopic=915


It was a fresh install of 2012, completely removed 2011, rebooted, then installed 2012. Also, when I try and run GSI scan, it crashes when finding video controllers? When you say system time, do you mean on windows or kaspersky.

Windows is correct, cant see any settings in kaspersky

EDIT: Youtube video of problem

This post has been edited by Dan-23: 8.08.2011 22:37
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massalama
post 8.08.2011 23:18
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download fresh install file of KIS2012. remove this installation than re install.
regards


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Berny
post 8.08.2011 23:58
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If problem does not get fixed please post an update log
http://support.kaspersky.com/faq/?qid=208284494

It looks like your video controller device driver could be corrupt.
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