 Can't Update KIS 2012 |
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus  |
 8.08.2011 21:25
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#1
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Newbie  Group: Members Posts: 2 Joined: 8.08.2011  |
I have just updated to KIS 2012 from 2011, and installed the first lot of updates fine. But now it says "Databases require update Problem will be solved after the update", but when I update it starts, gets to 15% in a few seconds and stops, no error message, nothing. And the warning stays.
Why wont it update? Also, I have tried removing it and reinstalling it. Same problem This post has been edited by Dan-23: 8.08.2011 21:27 |
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8.08.2011 21:30
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#2
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 Posting guru Group: Gold beta testers Posts: 4143 Joined: 25.03.2008 From: 意大利 |
QUOTE(Dan-23 @ 8.08.2011 19:25)  I have just updated to KIS 2012 from 2011, and installed the first lot of updates fine. But now it says "Databases require update Problem will be solved after the update", but when I update it starts, gets to 15% in a few seconds and stops, no error message, nothing. And the warning stays. Why wont it update? how did you installed KIS2012? above the 2011 or removing the previous version and than installed the new one? the date and system time is correct? post a log GSI http://forum.kaspersky.com/index.php?showtopic=915 -------------------- Windows 7 SP1 Ultimate x32 - Windows 8 Pro x64 / Kaspersky Internet Security 2013 13.0.1.4190 (g) / Testing KIS 2014
Postare un log GSI | Guide e Link utili | Download Ultime Versioni | Assistenza Clienti | Kaspersky Virus Lab | Supporto ai Prodotti | Supporto Tecnico |   SKIN per KIS 2012 (Ita/Eng) - SKIN per KIS 2013 (Ita/eng) by Nuk3 |
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8.08.2011 22:25
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#3
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Newbie Group: Members Posts: 2 Joined: 8.08.2011 |
QUOTE(massalama @ 8.08.2011 18:30) how did you installed KIS2012? above the 2011 or removing the previous version and than installed the new one? the date and system time is correct? post a log GSI http://forum.kaspersky.com/index.php?showtopic=915 It was a fresh install of 2012, completely removed 2011, rebooted, then installed 2012. Also, when I try and run GSI scan, it crashes when finding video controllers? When you say system time, do you mean on windows or kaspersky. Windows is correct, cant see any settings in kaspersky EDIT: Youtube video of problem This post has been edited by Dan-23: 8.08.2011 22:37 |
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8.08.2011 23:18
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#4
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Posting guru Group: Gold beta testers Posts: 4143 Joined: 25.03.2008 From: 意大利 |
download fresh install file of KIS2012. remove this installation than re install.
regards -------------------- Windows 7 SP1 Ultimate x32 - Windows 8 Pro x64 / Kaspersky Internet Security 2013 13.0.1.4190 (g) / Testing KIS 2014
Postare un log GSI | Guide e Link utili | Download Ultime Versioni | Assistenza Clienti | Kaspersky Virus Lab | Supporto ai Prodotti | Supporto Tecnico | SKIN per KIS 2012 (Ita/Eng) - SKIN per KIS 2013 (Ita/eng) by Nuk3 |
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8.08.2011 23:58
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#5
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 Forum Elite Group: Moderators Posts: 8423 Joined: 30.10.2007 |
If problem does not get fixed please post an update log
http://support.kaspersky.com/faq/?qid=208284494 It looks like your video controller device driver could be corrupt. |
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