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> facebook not playing videos
marusf
post 20.07.2011 05:48
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Hi!
On June 30th I ran the antivirus scanner and it showed two trojan infections coming from facebook, so I deleted them. Since then, facebook is not playing any video at all (videos we recorded and uploaded)this is the report: 6/30/2011 9:23:08 PM Deleted virus HEUR:Trojan-Downloader.Script.Generic c:\$recycle.bin\s-1-5-21-3516456251-2280961357-3433154914-1000\$r7yxgml.ipa//Payload/facebookhd.app/netpad/cachedjs/boot_3.2_0.js High
how can I fix this? In fact, I can see the video, but when I hit the play button, it shows a black screen
I also have a report from get system info: http://www.getsysteminfo.com/read.php?file...9d508fcff9e7be3

I appreciate any help rolleyes.gif

This post has been edited by marusf: 20.07.2011 05:51
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Lucian Bara
post 20.07.2011 09:36
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Hello
post the avz log as well please.
Are videos on other websites (eg youtube) working? Have you tried with another browser?
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marusf
post 21.07.2011 06:49
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QUOTE(Lucian Bara @ 20.07.2011 01:36) *
Hello
post the avz log as well please.
Are videos on other websites (eg youtube) working? Have you tried with another browser?


I tried youtube and it is fine. also, I can see the facebook videos in a different computer, and in the hard drive of my own computer. only when I upload the videos to youtube, my computer is not playing them
How do I post the avz log?
thanks for your help!
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marusf
post 21.07.2011 06:54
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QUOTE(marusf @ 20.07.2011 22:49) *
I tried youtube and it is fine. also, I can see the facebook videos in a different computer, and in the hard drive of my own computer. only when I upload the videos to youtube, my computer is not playing them
How do I post the avz log?
thanks for your help!


sorry, I meant to say: when I upload the videos " to facebook"
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marusf
post 21.07.2011 07:33
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QUOTE(marusf @ 20.07.2011 22:54) *
sorry, I meant to say: when I upload the videos " to facebook"

I think I got it. I'm attaching the avz report

Attached File(s)
Attached File  GetSystemInfo_OWNER_VAIO_Owner_2011_07_19_21_34_04.zip ( 192,36K ) Number of downloads: 2
 
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Lucian Bara
post 21.07.2011 17:49
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That is still a GSI log. How to create an AVZ log: http://forum.kaspersky.com/index.php?showt...mp;#entry678334
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marusf
post 21.07.2011 23:33
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QUOTE(Lucian Bara @ 21.07.2011 09:49) *
That is still a GSI log. How to create an AVZ log: http://forum.kaspersky.com/index.php?showt...mp;#entry678334


I'm attaching the report.
Thanks!
Attached File(s)
Attached File  virusinfo_syscure.zip ( 70,39K ) Number of downloads: 2
 
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