 Blacklist of license corrupt; database out of date, unable to update |
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 3.07.2011 07:44
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#1
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Newbie  Group: Members Posts: 3 Joined: 3.07.2011  |
I received an alert that said my black list of licenses was corrupt and that the database was out of date. Clicked to fix, starts to update then stops. No error messages, etc - just stops. It says "update completed, not all components updated" and when I selct detailed report it says the update was stopped by the user. Also indicates that nothing has been updated for 76 days.... License is valid until 02/2013. Windows Vista Home Basic. I have NO idea what to do.... Thanks in advance for any help!
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3.07.2011 08:12
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#2
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Oldtimer Group: Moderators Posts: 43024 Joined: 14.06.2007 |
Welcome. What Kaspersky product and version?
Repair install Kaspersky via Windows control panel > Programs > Kaspersky > modify > Repair. Then reboot > update databases and reboot again. -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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3.07.2011 08:13
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#3
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 Forum Elite Group: Gold beta testers Posts: 8020 Joined: 20.10.2008 From: Kodiak USA |
Welcome. What Kaspersky product and version do you have installed? Make sure Date & Time is correct on your PC, then try a repair install via Start > Programs > Kaspersky Folder > Kaspersky > Repair.
-------------------- Windows 7 Pro x64 SP1, Real Machine, 4GB Ram No OEM stuff. My GSI
________________________________________________________________________________ 1.Laptop - Windows 7 Pro SP 1 x64 4gb - FF latest - KIS 2013 2.Desktop - Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2013 _______________________________________________________________________ My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions |
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5.07.2011 07:03
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#4
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Newbie Group: Members Posts: 3 Joined: 3.07.2011 |
Thanks for your help - the Repair did the trick! Everything is updated and I'm running a scan of the system now
Thanks again! |
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| Lo-Fi Version | Time is now: 21.05.2013 15:41 |