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> Unable to activate KIS 2012, merged.
petsy
post 7.06.2011 20:58
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I have been using KIS 2011 without problems and have over 200 days left on my three user licence.

Today I updated to KIS 2012 on my win 7 laptop by first fully uninstalling KIS2011 including activation data. During the install I enter my activation code that's on the original cd and get greeted by the message



As a result I am forced to use the trial mode till I get this sorted.

Anyone able to help in getting KIS 2012 to accept my activation code?
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ruipinto
post 7.06.2011 21:10
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I'm having the same problem too.
Will appreciate if anyone could help smile.gif
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Gondoland
post 7.06.2011 21:10
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I am having exactly the same issue. Have opened a case with the Kaspersky Technical Support some hours ago. Still waiting for their answer.
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antikythera
post 7.06.2011 21:51
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guys they will issue a replacement compatible code when they do get back to you assuming the code you tried is from a valid licence with days left on it. nobody on this forum can resolve it so unfortunately it is a case of trial mode until they answer.

This post has been edited by antikythera: 7.06.2011 21:53


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musicman1953
post 7.06.2011 22:28
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QUOTE(antikythera @ 7.06.2011 17:51) *
guys they will issue a replacement compatible code when they do get back to you assuming the code you tried is from a valid licence with days left on it. nobody on this forum can resolve it so unfortunately it is a case of trial mode until they answer.

This is what I was told when I asked why I could not activate KIS 2012 with my KIS 2011 code.

Greetings,

Kaspersky 2012 is not due to be released until the 21st of June in the UK.

You will be able to upgrade on this day.

Many thanks

Not nuch of an answer as I see it.
Sure I live here in the UK but I downloaded KIS 2012 from the download link here in this forum.
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rezier
post 7.06.2011 22:52
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I bought KIS in the USA some time ago. My license key is also "not suitable". It's annoying that KIS 2012 is said to be "most recent" version when you can't activate it! First 2 times I was given triangle and message "key file is not suitable..." now I got green round icon with tick sign in it and the same message sad.gif
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HappySmoker
post 7.06.2011 23:04
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QUOTE
Not nuch of an answer as I see it.
Sure I live here in the UK but I downloaded KIS 2012 from the download link here in this forum.


I'm also in the UK and I just finished upgrading to 2012 from 2011...the activation code worked OK. (I didn't delete activation details during KIS 2011 removal)

I downloaded 12.0.0.374 from here and it had a British flag next to it.... http://www.kaspersky.com/productupdates

This post has been edited by Don Pelotas: 7.06.2011 23:07
Reason for edit: Edited link to global site so that users other than UK ones will benefit


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petsy
post 8.06.2011 01:17
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Having had a play with the new version for a few hours, I've decided to revert back to the 2011 version.

It wasn't the fact that my activation code wasn't accepted since it may not do so till later this month when it's released officially in the UK. I found that I could not access my main email web portal whilst on another web based email site I couldn't tick the check boxes when trying to select all. I could not even check individual check boxes. On the Dell support site links didn't work that did when using the previous version.

On one forum I frequent, I couldn't insert smilies in my postings by clicking the chosen smilie from the list.

Having gone back to 2011, everything is working again like it should so I'm happy. I'll give 2012 a bit more time for the bugs to be sorted before I try it again.
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rudger79
post 8.06.2011 01:41
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For those that have tried to activate 2012 with failure....has anyone tried the removal tool? http://support.kaspersky.com/faq/?qid=208279463

Make sure you have your activation code handy and scroll down and select "Remove All know Products".


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KIS 2015 Beta
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My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
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ruipinto
post 8.06.2011 01:52
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QUOTE(rudger79 @ 7.06.2011 21:41) *
For those that have tried to activate 2012 with failure....has anyone tried the removal tool? http://support.kaspersky.com/faq/?qid=208279463

Make sure you have your activation code handy and scroll down and select "Remove All know Products".


Thanks for all the replies!

I did, rudger79, but no success.. I still got the same activation problem.
I've contacted the Technical Support already, will post here when I have more news smile.gif
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HelpK
post 8.06.2011 05:56
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Hi all,

I have same issue that download from http://www.kaspersky.com/kis_latest_versions.

I notice that the installer is Technical release when i activate trial version and left 29 days remaining.

Attached File  huh.jpg ( 58,58K ) Number of downloads: 100
Attached File  huh1.jpg ( 50,4K ) Number of downloads: 88


Please someone notify the Global support. unsure.gif



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Gondoland
post 8.06.2011 11:14
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This is what answer I got:

Dear Customer.

This license ....... is only compatible with 2009, 2010 and 2011 versions, it won’t work with the 2012.

Nice, isn't it!
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richbuff
post 8.06.2011 11:20
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When Version 2012 is officially released locally in your area, ask your Tech Support to exchange your license for a license that will work with version 2012.



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Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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Danila Tyurin
post 8.06.2011 12:17
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Hello all,

We will check this problem.
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petsy
post 8.06.2011 12:44
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Activation code sent...
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musicman1953
post 8.06.2011 12:49
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Have sent you mine
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collimer
post 8.06.2011 13:15
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activation code sent, too ...
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Danila Tyurin
post 8.06.2011 13:22
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Thanks.
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huskyman67
post 8.06.2011 13:27
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I just sent mine as well!


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Danila Tyurin
post 8.06.2011 13:33
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Thanks ALL!

This is known problem. We will fix this problem.
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