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> Threats found but unable to neutralize/fix
suttonchris
post 31.05.2011 12:53
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Hi there, my Kasperky Internet security has detected some threats but when I click on fix, neutralize all, try to quarentine or any other attempt to deal with them, nothing happens at all. Can you please advise? Please find the screenshot of the threats attached. Thanks for your time and patience. Chris.Attached File  Kaspersky_threat_log.jpg ( 118,95K ) Number of downloads: 21
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Berny
post 31.05.2011 13:21
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Hello,

> For the 3 HTTP detections : rightclick the objects > delete them from the list > disable Kaspersky > reboot
> "Driver\synTP" is needed for your touchpad and should be added to the Trusted Zone.
> Object "FitHookUninstaller.exe" : please send it to the K-Lab.

This post has been edited by Berny: 31.05.2011 13:27
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suttonchris
post 31.05.2011 13:49
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Thanks berny. I have done as you asked but I was unsure what to do about sending the one you asked for to K-Lab. All I have done is send a screen shot of the threat log as I did with you. Is this what was wanted? If not can you talk me through exactly what I should do step by step. thanks again and thanks for your patience. Chris
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Berny
post 31.05.2011 13:56
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Hello

Under "choose from the list" select "malicious file analysis"
then browse , select the object, enter contact information and send the object ...
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