IPB

Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
> Kaspersky Internet Security 2011 asking for password
kakz
post 28.10.2010 09:24
Post #1


Newbie
*

Group: Members
Posts: 4
Joined: 28.10.2010




I installed Kaspersky Internet Security 2011 about two weeks ago. After running a full scan of my system, I got the notification that "Your Computer is at Risk, Threats have been detected". When I clicked on Fix It Now button, a window popped up asking me to type a password I am not aware of. I un-installed and re-installed the software. I made sure Scan Password Protected Archives is unchecked under Scan of compound files. Even after I have disconnected the external hard drive where the threats are supposed to be found, I still get the same message asking for a password. So, for the past 2 weeks or so, nothing has been fixed.
Any help will be greatly appreciated.
kakz
Go to the top of the page
 
+Quote Post
shivaprasad
post 28.10.2010 09:58
Post #2


Advanced Member I
***

Group: Members
Posts: 182
Joined: 2.02.2010
From: INDIA




please post the screen shot of the window where it asks for the password


--------------------
Thanks and Regards

Kuldeep Patil
Go to the top of the page
 
+Quote Post
hepta
post 28.10.2010 10:29
Post #3


Advanced Member I
***

Group: Members
Posts: 169
Joined: 22.07.2009
From: Denmark




QUOTE(kakz @ 28.10.2010 07:24) *
I installed Kaspersky Internet Security 2011 about two weeks ago. After running a full scan of my system, I got the notification that "Your Computer is at Risk, Threats have been detected". When I clicked on Fix It Now button, a window popped up asking me to type a password I am not aware of. I un-installed and re-installed the software. I made sure Scan Password Protected Archives is unchecked under Scan of compound files. Even after I have disconnected the external hard drive where the threats are supposed to be found, I still get the same message asking for a password. So, for the past 2 weeks or so, nothing has been fixed.
Any help will be greatly appreciated.
kakz



http://support.kaspersky.com/faq/?qid=208279753

Go to the top of the page
 
+Quote Post
kakz
post 29.10.2010 08:51
Post #4


Newbie
*

Group: Members
Posts: 4
Joined: 28.10.2010




QUOTE(shivaprasad @ 28.10.2010 08:58) *
please post the screen shot of the window where it asks for the password


Attached File(s)
Attached File  KIS_2011.JPG ( 132.92K ) Number of downloads: 16
 
Go to the top of the page
 
+Quote Post
richbuff
post 29.10.2010 09:34
Post #5


Oldtimer
****************

Group: Moderators
Posts: 47369
Joined: 14.06.2007




Post screenshot of Detected > Active threats. Also post screenshot of All detected. With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.




--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post
kakz
post 30.10.2010 07:23
Post #6


Newbie
*

Group: Members
Posts: 4
Joined: 28.10.2010




QUOTE(richbuff @ 29.10.2010 08:34) *
Post screenshot of Detected > Active threats. Also post screenshot of All detected. With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.


Attached File(s)
Attached File  Protection_State1.JPG ( 254.61K ) Number of downloads: 3
 
Go to the top of the page
 
+Quote Post
kakz
post 30.10.2010 07:26
Post #7


Newbie
*

Group: Members
Posts: 4
Joined: 28.10.2010




QUOTE(richbuff @ 29.10.2010 08:34) *
Post screenshot of Detected > Active threats. Also post screenshot of All detected. With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.


Attached File(s)
Attached File  Protection_State_3.JPG ( 264.35K ) Number of downloads: 2
 
Go to the top of the page
 
+Quote Post
richbuff
post 30.10.2010 07:26
Post #8


Oldtimer
****************

Group: Moderators
Posts: 47369
Joined: 14.06.2007




If you use Windows System restore, turn it off > reboot and do a full scan with Kaspersky. Then turn system restore back on, if you wish. How to turn it off/on: http://support.kaspersky.com/faq/?qid=208279208

Before doing the scan, Clear the Detected list: Detected > Active threats > right click > Disinfect all > right click > Clear list > then Exit Kaspersky via right click the red K tray icon, then reboot, scan again > then post screenshot of Detected > Active threats. With columns widened to show full name and object details.


--------------------
Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic

 



Lo-Fi Version Time is now: 19.04.2014 03:25