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> Unable to install Kaspersky 2011 Antivirus due to virus?
post 17.09.2010 00:39
Post #1


Group: Members
Posts: 1
Joined: 17.09.2010

Hi, and thanks for this forum:

I purchased Kaspersky 2011 Antivirus but was unable to install it, the message said it was likely due to a virus, and to download and run the Virus Removal tool, which I have done (the virus seems to also have disabled the windows installer).

I ran the removal tool in auto mode, and kept receiving Kaspersky pop-ups saying "password required".

I then ran it in manual mode, and am enclosing the zip file it generated. I would appreciate any assistance.


David in Pensacola, FL
Attached File(s)
Attached File  avptool_sysinfo.zip ( 153,91K ) Number of downloads: 6
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post 17.09.2010 07:19
Post #2


Group: Global moderators

Posts: 1004758
Joined: 14.06.2007

Welcome. The log looks clean. Please uninstall Kaspersky Virus Removal Tool > reboot, then post your GetSystemInfo report link, instructions are located in the first Important read me topic.

Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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