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> after install internet does not work
AndrewF
post 20.08.2010 18:14
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My computer was recently infected by a trojan attack. I purchased the anti virus software to replace mcafee. I had to use the rescue disk because i was unable to install anything. I was able to update to the most recent version in the rescue disk and did a full scan and found 3 trojans. When i finished that i uninstalled mcafee and insalled kaspersky. after this my internet stoped working. The connection is still up but i can't use any internet application. When i try to use internet explorer it gives me an error about the proxy server. I am not sure what i should do to try to fix this problem.
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antikythera
post 20.08.2010 18:19
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please follow the instructions in this thread and post some more information about your system so we can help:

http://forum.kaspersky.com/index.php?showtopic=915


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Nothing to see here, move along!
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AndrewF
post 20.08.2010 18:52
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Windows version, plus which Service pack versions, updates, etc. - Windows vista with service pack 2. Updated up to close to the last update relesed before trojan attack (13 Aug)
Firewall. I think only the windows one. I turned it off but not till after install becasue i forgot about it
Anti-virus. I had Macafee. Uninstalled before i installed kaspersky
Anti-trojan.
Anti-spyware. None except what macafee includes
Process/registry control, like WinPatrol, System safety monitor, Prevx etc. None that i know of
Backup software. None
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rudger79
post 20.08.2010 19:01
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Hi. What antikythera means is follow the instructions for the GSI log.


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2015 Beta Test Machine specs: Windows 7 Pro x64 SP1, Real Machine (laptop), 4GB Ram No OEM stuff. My GSI Report Link

________________________________________________________________________________
1.Laptop -
Windows 7 Pro SP 1 x64 4gb - FF latest -
KIS 2015 MR1 15.0.1.415
2.Desktop -
Windows 7 Pro SP 1 x86 4gb - FF latest - KIS 2015 MR1 15.0.1.415
_______________________________________________________________________

My Kaspersky Account Kaspersky Support Ticket Request to Kaspersky Virus Lab Link to GSI Report Instructions Kaspersky Latest Product Versions
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AndrewF
post 20.08.2010 20:10
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here is the zip file get system info created
Attached File(s)
Attached File  GetSystemInfo_ANDREW_PC_Andrew_2010_08_20_12_01_33.zip ( 115,61K ) Number of downloads: 2
 
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richbuff
post 21.08.2010 01:23
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Please see: http://support.microsoft.com/kb/299357


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Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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