MorSe Dude Posted September 14, 2023 Share Posted September 14, 2023 (edited) When using my computer, at apparently random times, the icon disappears from the taskbar, and the PC tells me Windows will be taking over. Sometimes the avpui.exe process is still running, sometimes it's gone. But it seems pretty much that the system runs unprotected from that time on. Only thing that helps is reboot the PC, after which the icon reappears. Since it seems random, i can't reproduce it happening, but would love to have a solution. Oh, the usual suspects are already eliminated, like bad sectors, corrupt windows files, that sort of thing... eternal + 2 days of gratitude for the winning solution! Edited September 14, 2023 by MorSe Dude Link to comment Share on other sites More sharing options...
harlan4096 Posted September 14, 2023 Share Posted September 14, 2023 Welcome to Kaspersky Community. Please provide exact version of OS and K. product installed. Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 14, 2023 Author Share Posted September 14, 2023 (edited) Windows 11 Enterprise 22H2 (22621.2134) Kaspersky Plus 21.14.5.462 Edited September 14, 2023 by MorSe Dude Link to comment Share on other sites More sharing options...
harlan4096 Posted September 14, 2023 Share Posted September 14, 2023 Hum that's a weird behavior, since I also use W11 + KPremium 21.14 and is running smoothly... Check the health of Your main system hard disk, run a ScanDisk and/or some kind of surface test -> Hard Disk Sentinel. Also, is there any other security solution installed in the system that may be causing an incompatibility issue with K.? Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 14, 2023 Author Share Posted September 14, 2023 as said, i've already checked the usual suspects, physical issues can be ruled out. other security solutions.... the only thing is a NordVPN subscription, which isn't active (also not as a background service), so I guess we can discard that? Link to comment Share on other sites More sharing options...
harlan4096 Posted September 14, 2023 Share Posted September 14, 2023 🤔weird... maybe a corrupted installation? Did You upgrade to KPlus overwriting a previous product like KTS and/or KSCloud? Try to uninstall, and make a new clean install. Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 14, 2023 Author Share Posted September 14, 2023 that was an upgrade from KIS, affirm. the weird thing is it's working fine up until a certain point, can be hours, but also days. I'll see if I can back up my config and do a clean install! 1 Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 18, 2023 Author Share Posted September 18, 2023 clean install done..... crossing fingers and stuff 1 Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 21, 2023 Author Share Posted September 21, 2023 FTM everything seems to work fine. my settings were retained, and the avpui.exe process hasn't disappeared since the reinstall. I'm not gonna close this for a few more days, because sometimes it took a bit longer, but it's looking promising, thank you, @harlan4096 1 Link to comment Share on other sites More sharing options...
MorSe Dude Posted September 30, 2023 Author Share Posted September 30, 2023 Sorry @harlan4096, just noticed the process is gone again..... :s Link to comment Share on other sites More sharing options...
harlan4096 Posted September 30, 2023 Share Posted September 30, 2023 That's a very weird behavior, something in Your system seems not so healthy or there is some kind of incompatibility with some app maybe causing KPlus crashing. You better contact with official K. Support and explain Your issue, probably They will request You to send K. product traces, etc. Link to comment Share on other sites More sharing options...
MorSe Dude Posted October 4, 2023 Author Share Posted October 4, 2023 wilco! thx for the assistance, @harlan4096! 1 Link to comment Share on other sites More sharing options...
Richchad Posted January 4 Share Posted January 4 @MorSe Dude I have exactly the same problem using Kaspersky Plus Version 21.15.8. 493 (a) with Windows 11. Did you get a resolution from Kaspersky Support for the problem so hopefully I won't have to also go through the long process with K support? Thanks in advance. Link to comment Share on other sites More sharing options...
gtrabach Posted January 7 Share Posted January 7 I have the exact same problem. Kaspersky Plus 21.15.8.493(a) with Windows 10 22H2. If I remember correctly, this problem started occurring after the last Kaspersky Plus software update a few weeks ago, since then it has occurred at least once a day. Link to comment Share on other sites More sharing options...
harlan4096 Posted January 7 Share Posted January 7 When do You say "Sorry, noticed the process is gone again..." What do you mean? What process? Can You post a capture? Link to comment Share on other sites More sharing options...
nexon Posted January 9 Share Posted January 9 (edited) Sorry for jumping into thread... Similar problem I can confirm... Scheduled full scan (for example every month 1st). When i see 99% (few minutes) then kaspersky crashing (automatically closes main window and icon on the taskbar). After this is kaspersky automatically restarted. Problem is when I have set it to automatic full scan schedule (scanning over 1 200 000 files). When i do manuall full scan then scan finished without problems. I will watch it and enable traces when I reach 98% and more. EDIT : MR16 also crashing on 99% if scanning big files like ISO etc. Tech Support now know about this and it is registered as bug. It will be fixed but they need more time because problem is complex. Edited February 9 by nexon 2 Link to comment Share on other sites More sharing options...
gtrabach Posted February 24 Share Posted February 24 Hi everyone, sorry for bumping this thread after so many time. In contact with the tech support and after sending them a lot of traces files, they identified the problem as a bug. They fixed with and launched this fix with version 21.16.6. Since then, I don't have this problem anymore, so, for me it's fixed after updating to 21.16.6. 1 Link to comment Share on other sites More sharing options...
nexon Posted February 24 Share Posted February 24 Thanks for info. I am on 21.16.6 and today was restarted random... I remember i had runed rootkit scan and i did sometihing in intrussion prevention (cleanup) and after this main gui closed (from taskbar icon also). And i see starting screen loading kaspersky. Restarted automatically.. Link to comment Share on other sites More sharing options...
Havokdan Posted March 4 Share Posted March 4 (edited) I also suffer from the same problem since last year, I use: Edição Windows 10 Pro Versão 22H2 Instalado em 22/08/2023 Compilação do SO 19045.4123 Experiência Windows Feature Experience Pack 1000.19054.1000.0 Kaspersky Plus 21.16.6.467 Kaspersky only works again if I restart my notebook. Edited March 4 by Havokdan Link to comment Share on other sites More sharing options...
nexon Posted March 4 Share Posted March 4 @Havokdan Which problem do you have with kaspersky? While scanning or simply crash? * See my previous comment --> some instability will be fixed in MR17 which is currently in BETA phase and will be released soon. Link to comment Share on other sites More sharing options...
Havokdan Posted March 4 Share Posted March 4 I generally leave my notebook on for 24 hours, so every time the problem occurred, it was when I woke up, Kaspersky was no longer in the system tray, there was no process in the Windows task manager, I clicked to start Kaspersky, however, nothing happened , just restarting for Kaspersky to work again. Link to comment Share on other sites More sharing options...
iuaFSIUNfyaUYF731 Posted Tuesday at 10:21 PM Share Posted Tuesday at 10:21 PM On 3/4/2024 at 7:19 AM, nexon said: @Havokdan Which problem do you have with kaspersky? While scanning or simply crash? * See my previous comment --> some instability will be fixed in MR17 which is currently in BETA phase and will be released soon. Is there any update on the "MR17" update? I certainly have many, many large files on the filesystems being scanned if that's the case. I've been experiencing this issue for what feels like a year or more now. Exact same symptoms as commonly reported over the last year or two. Full scan will always cause an application crash however, even when manual. System idle for many days will eventually cause a crash. Sometimes application can recover, other times application will fail to launch due to what appears to be the Kaspersky windows service locking up and cannot be restarted or stopped due to security and requires a reboot. I'm not totally comfortable submitting traces and have been watching from the sidelines. Link to comment Share on other sites More sharing options...
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