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> Problems with hotmail account
Daenerys
post 29.04.2010 12:11
Post #1


Newbie
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Group: Members
Posts: 1
Joined: 29.04.2010




After installing Kaspersky Anti Virus, I was unable to access my hotmail account.

Windows XP
Firefox 3.6 and Internet Explorer 8
Windows Firewall disabled

Both browsers would stall when attempting to login, requiring the page to be refreshed. When Kaspersky was disabled, could access without any problems. Same problem through mobile broadband (3G) and through ADSL connection.
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EPR35
post 29.04.2010 12:18
Post #2


Professional II
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Group: Members
Posts: 3245
Joined: 14.12.2007




Please post a GSI log following this guide
http://forum.kaspersky.com/index.php?showtopic=915
Steps 1.2.3.4.
It is a useful tool to quickly get an overview of possible issues
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