 bcmwl5.sys, stop scan |
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus  |
 11.04.2010 07:21
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#1
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Newbie  Group: Members Posts: 8 Joined: 11.04.2010  |
Hello, I started having problems with my netbook while it was connected to energy or while the AVG scanner started running. Suddenly, the computer stopped working and I had to reboot it pressing the power button. A friend of mine installed the Kaspersky antivirus, but the problem persist. When the scanner tries to analyze the file bcmwl5.sys in the system32 folder it stops working completely. At least for now, that is the only problem I have, the rest of the functions such us connecting to internet or working with programmes is ok.
I will appreciate your help in this topic, thank you so much Barbi |
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11.04.2010 07:32
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#2
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(barbig21 @ 11.04.2010 00:21)  Hello, I started having problems with my netbook while it was connected to energy or while the AVG scanner started running. Suddenly, the computer stopped working and I had to reboot it pressing the power button. A friend of mine installed the Kaspersky antivirus, but the problem persist. When the scanner tries to analyze the file bcmwl5.sys in the system32 folder it stops working completely. At least for now, that is the only problem I have, the rest of the functions such us connecting to internet or working with programmes is ok. I will appreciate your help in this topic, thank you so much Barbi I´m asking myself if it could be responsibility of the virus Win32.AutoIt.so, because I have just scanned my pendrives and the Kaspersky antivurus detected it. |
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11.04.2010 07:37
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#3
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Oldtimer Group: Moderators Posts: 42992 Joined: 14.06.2007 |
Welcome. Please post the logs and screenshots that are requested in the fifth Important topic, located near the top of this section of the forum; and in the first Important topic, located at the top of the Virus section of this forum.
-------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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11.04.2010 07:45
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#4
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(richbuff @ 11.04.2010 00:37) Welcome. Please post the logs and screenshots that are requested in the fifth Important topic, located near the top of this section of the forum; and in the first Important topic, located at the top of the Virus section of this forum. Thank you very much |
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11.04.2010 11:14
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#5
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(barbig21 @ 11.04.2010 00:45) Thank you very much http://www.getsysteminfo.com/read.php?file...55a014aeb51fc0f |
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11.04.2010 11:29
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#6
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(barbig21 @ 11.04.2010 04:14)
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11.04.2010 11:35
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#7
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(richbuff @ 11.04.2010 00:37) Welcome. Please post the logs and screenshots that are requested in the fifth Important topic, located near the top of this section of the forum; and in the first Important topic, located at the top of the Virus section of this forum. http://www.getsysteminfo.com/read.php?file...55a014aeb51fc0f
Attached File(s)
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11.04.2010 13:04
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#8
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Oldtimer Group: Moderators Posts: 42992 Joined: 14.06.2007 |
QUOTE Kaspersky antivurus detected it. QUOTE Please post the... screenshots that are requested Post screenshot of Detected > Active threats. With columns widened to show full name and object details. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply. -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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11.04.2010 17:36
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#9
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ICT Consultant Group: Gold beta testers Posts: 4333 Joined: 11.09.2009 |
i would suggest that you check for BIOS (to resolve the power management issue) and wireless adapter updates on the acer website. there is definitely newer broadcom WLAN drivers available. even if there are not for your specific model, a reinstall of that file may resolve the scan issue if it has become corrupted.
This post has been edited by antikythera: 11.04.2010 17:46 |
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11.04.2010 21:20
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#10
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(richbuff @ 11.04.2010 06:04) Post screenshot of Detected > Active threats. With columns widened to show full name and object details. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.
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12.04.2010 11:12
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#11
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Oldtimer Group: Moderators Posts: 42992 Joined: 14.06.2007 |
I can't see your screenshots. Please attach them again. And please reply to what antikythera suggested, too.
-------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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13.04.2010 05:21
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#12
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Newbie Group: Members Posts: 8 Joined: 11.04.2010 |
QUOTE(antikythera @ 11.04.2010 10:36) i would suggest that you check for BIOS (to resolve the power management issue) and wireless adapter updates on the acer website. there is definitely newer broadcom WLAN drivers available. even if there are not for your specific model, a reinstall of that file may resolve the scan issue if it has become corrupted. Thank you!! It worked!!! |
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13.04.2010 14:56
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#13
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ICT Consultant Group: Gold beta testers Posts: 4333 Joined: 11.09.2009 |
welcome glad to hear it
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