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> Removing Incompatible CA Security Installation, .
webman1200
post 6.11.2009 22:21
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I've recently uninstalled CA security via Add/Remove programs. However, when I try to install a trial version of Kaspersky Security 2010, it says that an incompatible installation of CA security is still there. I've run a removal tool by CA, manually deleted registry folders, and ran CCleaner. CA is nowhere to be found anymore; not in the registry, not in add/remove programs, all programs, etc. I've also rebooted my PC.

Is it a false reading? Is it somewhere else that I'm unaware of?

Are there any other removal tools or instructions?

My PC is on Windows Vista Home Premium, 64-bit.

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Lucian Bara
post 6.11.2009 23:02
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hello
what is the exact name that the installer detects it as (the full name)
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webman1200
post 6.11.2009 23:05
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The installer detects it as: CA eTrust Suite Personal
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Lucian Bara
post 6.11.2009 23:14
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that's the key through which it's detected.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal

since your on 64 bits you may need this one:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal

in both cases delete the key (right click the eTrust Suite Personal key -folder icon on the left tree view and select delete)
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webman1200
post 6.11.2009 23:29
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Thanks, that fixed it!
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CaboParano
post 8.11.2009 14:47
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Same problem guys,but here what is it:



Heeeeeeeeeelp
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Lucian Bara
post 8.11.2009 15:23
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C3E7091E-E650-4951-B8A4-1FE6252D52C3}
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CaboParano
post 8.11.2009 15:33
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Thanks a lot Lucian,this helps smile.gif
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Rajas1
post 10.03.2011 10:08
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Hi,
Last day I purchased KasperSky Internet Security...
Facing same problem...
Unable to remove "CA eTrust Personal Suite"... I tried to track the files as you stated here... But there is no file or folder named "HKEY_LOCAL_MACHINE" in my system... I am using Windows 7 Professional... please help me
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richbuff
post 10.03.2011 10:31
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Welcome. That is not a file or a folder, that is a registry key.


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Rajas1
post 10.03.2011 11:02
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Hi
Then please guide me that WHAT SHOULD I DO TO REMOVE "CA eTrust Suite Personal"
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richbuff
post 10.03.2011 11:09
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Before we start digging into the registry, let's see if CA eTrust Suite Personal is still installed.

Please post your GetSystemInfo report link, instructions are located in the sixth Important topic.


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antikythera
post 10.03.2011 13:34
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link to CA removal tools:

http://cainternetsecurity.net/KB/KD.aspx?KDId=1056


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Nothing to see here, move along!
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jwro82
post 11.04.2011 05:50
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QUOTE(Lucian Bara @ 6.11.2009 15:02) *
hello
what is the exact name that the installer detects it as (the full name)



I have the same problem but i have windows 7
can you please help
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jwro82
post 11.04.2011 05:56
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I have the same issue, trying to upload Kaspersky but keep getting a message telling me to remove ca etrust personal suite,... ca was no help and ca etrust wants money to remove which is BS. never had so many problems before.
If you coud please give me a play by play on how to remove I would greatly appeciate it.
I even downloaded Revo uninstaller and wiped all deleted data from my laptop which took hours and still nothing.
If this sounds like a cry for help it very much is.
I had CA security Suite 2010





dash1.gif

This post has been edited by jwro82: 11.04.2011 05:58
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jwro82
post 11.04.2011 06:00
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dash1.gif I have the same issue, trying to upload Kaspersky but keep getting a message telling me to remove ca etrust personal suite,... ca was no help and ca etrust wants money to remove which is BS. never had so many problems before.
If you coud please give me a play by play on how to remove I would greatly appeciate it.
I even downloaded Revo uninstaller and wiped all deleted data from my laptop which took hours and still nothing.
If this sounds like a cry for help it very much is.
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richbuff
post 11.04.2011 06:18
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Did you see the post that is quoted below?
QUOTE(Lucian Bara @ 6.11.2009 12:14) *
that's the key through which it's detected.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal

since your on 64 bits you may need this one:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Personal

in both cases delete the key (right click the eTrust Suite Personal key -folder icon on the left tree view and select delete)
Emphasis added.


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jwro82
post 12.04.2011 02:21
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QUOTE(richbuff @ 10.04.2011 22:18) *
Did you see the post that is quoted below? Emphasis added.






how do i do that,not completely computer literate
can you give me instruction on where and how to access the folder and delete it please.
thank you
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richbuff
post 12.04.2011 03:57
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Please see: http://support.microsoft.com/kb/136393


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jwro82
post 12.05.2011 01:38
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QUOTE(richbuff @ 11.04.2011 19:57) *





thank you for al the help but that file is not on my pc.ive sat for hours with techs and they cant find it but it still shows the same error message,,guess i just cant use kaspersky without wipeing my computer and like a dumb@ss i never made a backup disk so although i have everything backed up on mmy external harddrive so is this stupi etrust file where ever it is
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