 Error loading basegui.ppl, Access is denied |
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus  |
 18.10.2009 00:22
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#1
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Newbie  Group: Members Posts: 1 Joined: 18.10.2009  |
Everytime I attempt to disinfect my computer this RUNDLL message shows up that says "Error loading basegui.ppl- Access is denied" This stops all of my scans and attempts to disinfect. I bought this product because I was told that it would work. So far I am not impressed. I have been attempting to rid my laptop of viruses all day now. I have a Dell Latitude D600 laptop. Please help! I want the viruses gone!
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18.10.2009 02:53
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#2
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Oldtimer Group: Moderators Posts: 43477 Joined: 14.06.2007 |
Welcome. Additional procedure may be required if the malware was there first.
 Please attach the zipped virusinfo_syscure.zip; instructions, see: http://forum.kaspersky.com/index.php?s=&am...st&p=678334 Download AVZ from here: http://www.malwarecrawler.com/a-v-z.exe -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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18.10.2009 05:54
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#3
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 Professional Group: Moderators Posts: 20468 Joined: 19.11.2005 From: Toronto/Canada |
Also are you running any custom skins?
-------------------- Networking and Security Guru
~^Whizard^~ |
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23.10.2009 13:39
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#4
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Member Group: Members Posts: 20 Joined: 2.09.2008 |
Hello Everyone,
For several days now I do have the same problem on one of my computers running with XP SP2 and KIS2010. Also, whenever this error occurs, it is invariably followed by an entire system crash. First a KIS yellow warning appears about a "detected pdm.keylogger" then a system error shows that basegui.ppl cannot be loaded. This "keylogger" has been detected several times by KIS but no other actions are done or offered. I have tried to search this site on any advice regarding this issue but none of them seems to be applicable to my case. Note: I assume it is NOT a malware because this error started to show up while my system was protected by an always up-to-date KIS2010. Any help or advice would be very much appreciated. |
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