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> Kaspersky reinstall, Installer will not let me.
diggerdon
post 11.10.2009 03:03
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I was instructed to uninstall and reinstall kav,windows installer will not allow me to reinstall.Can anybody help with this? Thanks
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richbuff
post 11.10.2009 03:08
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Welcome. What is the exact error message that you are receiving? Screenshot or verbatim.


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diggerdon
post 12.10.2009 03:35
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QUOTE(richbuff @ 11.10.2009 02:08) *
Welcome. What is the exact error message that you are receiving? Screenshot or verbatim.

Hello, the windows installer says it has stopped working and will get backto me when it has fixed the problem.
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richbuff
post 12.10.2009 03:45
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Please create gsi sysinfo text, and then upload it to this parser site: http://gsi.kaspersky.fr/ and then post the link to the GSI report which may identify issue area, instructions see: http://forum.kaspersky.com/index.php?showtopic=36444 Please use the New 4.0 GSI utility. If Vista, right click getsysteminfo.exe and select Run as administrator.

Let's see what OS, other information from your GSI report, etc, before we look at re install Windows Installer.


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