Removing Network Agent (lost PW) Options

[Christian H.]

Hi everyone,

I have a problem with uninstalling the network agent on one machine. I set a password in the past via group policy but either I don't remember it or the uninstallation routine doesn't want to accept it. Even changing the PW in the group policy doesn't solve anything, I still can't uninstall the software.

I only found a few methods how to uninstall KAV without a PW but nothing about the network agent. And I found this thread (http://forum.kaspersky.com/index.php?showtopic=118245&hl=agent) but the solution doesn't work for me.

So I'd be glad if anyone has a few hints for me how to solve this.

Thanks,
Christian

[Helmut]

You can try msicuu2 from Microsoft or this tool.

[mastropizza]

I suggest the registry patch i've attached.
Hope it helps.
M

Attached File(s)

 NagentNTCleaner.rar ( 1.49K ) Number of downloads: 279

 

[Christian H.]

Helmut,

I tried to use msicuu2 from MS, but didn't worked out, was complaining about the missing PW

mastropizza,

your patch worked, thanks!

Problem solved

Regards,
Christian

[tyanlin82]

Hi all, i have the same problem with network agent 8 on windows 7 64 bit..but the patch mastropizza attached did not help..can anyone help?

[mastropizza]

Hi all, i have the same problem with network agent 8 on windows 7 64 bit..but the patch mastropizza attached did not help..can anyone help?

Try this.
M

[naveed83]

I tried both the solutions mentioned above and still not able to uninstall the kaspersky lab network agent (8.0.234).....Is there any other means???

[naveed83]

iam using windows XP 32 bit

[Helmut]

Look in the registry under the following key: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

You will find this string: msiexec.exe /x{6641E82C-4814-4E5A-BB1A-A9C2F38F627D} /qn KLUNINSTPASSWD="%p" KLSETUPDIR="%d"

Use this command.

[naveed83]

Look in the registry under the following key: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

You will find this string: msiexec.exe /x{6641E82C-4814-4E5A-BB1A-A9C2F38F627D} /qn KLUNINSTPASSWD="%p" KLSETUPDIR="%d"

Use this command.

"Nope.....couldn trace the file out....used the search options....found "msiexec.exe" files......but not the one mentioned above!!!!!" is there any other possible means???

[Helmut]

Can you post the value of your key?

[naveed83]

Can you post the value of your key?

????oopz!!sry i didnt actually get that...!!!! are you asking me my key??

[Helmut]

I ask you for the value of the registry key.

[naveed83]

I ask you for the value of the registry key.

I understand I am sounding totally "dumb" here...!!! but how do i get the "value" of my registry key????

[Helmut]

Open the registry with regedit.

Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

The third key is "UninstallString3". Copy this value into the command line and execute.

[naveed83]

Open the registry with regedit.

Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

The third key is "UninstallString3". Copy this value into the command line and execute.

I navigated as per the instructions..!!

kasperskylab\compnents\34\1103\1.0.0.0\ports (instead of "installer" as you mentioned I have ports)

when i click on ports the right window shows ---- Name - ab default, Type - reg_sz, data - (value not set)

NB: As i couldnt uninstall the network agent, I still went forward with installing the kaspersky anti virus 2012. thats installed....but i need the network agent to be uninstalled as it gets my system "stuck, hang" once i plug in my broadband cable!!!!

[Helmut]

Please post the GSI.