 KIS 2009 problem [service part of the program was unloaded from computer memory] |
Kaspersky Lab Forum > English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus  |
 19.07.2009 03:13
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#1
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Newbie  Group: Members Posts: 5 Joined: 26.01.2008  |
Hi,
I have recently started getting an issue that I cannot resolve. My protection is somehow disabled without my input. I get the following message. "service part of the program was unloaded from computer memory" I have tried repairing, uninstall and reinstall but the problem persists. Is there a fix for this problem? Thanks |
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19.07.2009 03:18
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#2
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Kaspersky Fan II Group: Members Posts: 2041 Joined: 17.05.2006 From: U.S. |
Please post a GSI report. Instructions here-Click Here. Also, since there is no more info read this-Click Here
-------------------- Make sure you ACTIVATION CODE is listed and backed up in your My Kaspersky Account.
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19.07.2009 03:57
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#3
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Newbie Group: Members Posts: 5 Joined: 26.01.2008 |
QUOTE(TrueGreen @ 19.07.2009 02:18)  Please post a GSI report. Instructions here-Click Here. Also, since there is no more info read this-Click Here Hi, thanks for the reply. This is my system info: Windows XP Media Centre EditionSP3 (Build 2600) KIS 2009 8.0.0.506 (a.  Lavasoft Adaware Plus Iobit Advanced System Care Pro Hostman v3.1.57 Keyscrambler Pro I have tried the Getsysteminfo software but for some reason it stops responding. It gets stuck saying there are TCP ports open. I have tried this in safe mode also but it again stops responding. Am I doing anything wrong? |
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19.07.2009 04:20
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#4
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Newbie Group: Members Posts: 5 Joined: 26.01.2008 |
Ok i figured it out..now i have a different problem. This happens when i try to upload the text file.
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19.07.2009 04:30
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#5
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 Posting guru Group: Members Posts: 3790 Joined: 8.05.2005 From: Australia |
Can you try uninstalling AdAware first, reboot. If that doesn't work uninstall Keyscambler Pro, reboot. If that doesn't work, please try a GSI log again -------------------- The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke
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19.07.2009 05:18
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#6
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Newbie Group: Members Posts: 5 Joined: 26.01.2008 |
QUOTE(norwegian @ 19.07.2009 03:30) Can you try uninstalling AdAware first, reboot. If that doesn't work uninstall Keyscambler Pro, reboot. If that doesn't work, please try a GSI log again Tried all that you recommended, registered on the site also and still get the same error when trying to upload the text file. I am due a fresh install of my OS so hopefully that will solve the problem. Thanks for trying to help. |
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19.07.2009 12:30
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#7
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Oldtimer Group: Moderators Posts: 43085 Joined: 14.06.2007 |
QUOTE ...still get the same error when trying to upload the text file. Right click the text file, then select Send to compressed (zipped) folder, then upload the zip.
-------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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