New Workspace Admin needs assistance Options

[Rob_Preqin]

We'e just moved to a domain based environment, we decided to opt for Kaspersky Workspace, which we now have on around 20 PCs and will have on about 50-60... however, I have some questions...

Firstly, I was sent an email attachment with a reg key, I added this and 55 users were added, I then purchased 3 additional licences, when I added this it wiped out the 55 and presented us with 3! - So I scrapped this quickly. So, how do I add the additional licences to the existing 55?

Secondly, PCs are set to scan ever morning at 4am, using WOL (done so that we can push out a load of Windows updates!)... this is working fine, however, already it's found viruses and I don't know how I should deal with these:

Event Detection of viruses, worms, Trojans, hack tools happened on computer XXXX in the domain AAAAAA at Mon Jun 29 04:25:38 2009 File C:\Windows\Downloaded Program Files\xTSAC.ocx: detected Trojan program 'Trojan.Win32.GoPackages.a'.

Event Detection of viruses, worms, Trojans, hack tools happened on computer YYYY in the domain AAAAAA at Mon Jun 29 04:40:43 2009 File C:\Users\AAAAAA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\27RSTCGD\hp[10].htm: detected Trojan program 'Trojan-Clicker.HTML.IFrame.ail'.

So, advice on how to deal with these threats and how to add additional licences would be much appreciated!

Thanks!

[Rob_Preqin]

We'e just moved to a domain based environment, we decided to opt for Kaspersky Workspace, which we now have on around 20 PCs and will have on about 50-60... however, I have some questions...

Firstly, I was sent an email attachment with a reg key, I added this and 55 users were added, I then purchased 3 additional licences, when I added this it wiped out the 55 and presented us with 3! - So I scrapped this quickly. So, how do I add the additional licences to the existing 55?

Secondly, PCs are set to scan ever morning at 4am, using WOL (done so that we can push out a load of Windows updates!)... this is working fine, however, already it's found viruses and I don't know how I should deal with these:
So, advice on how to deal with these threats and how to add additional licences would be much appreciated!

Thanks!

No ideas on this then anyone?!

[seslmis]

Check with your dealer or request Kaspersky support site to merge your licenses to one.

[Rob_Preqin]

Thanks for that, my deal has given me a number for KAV technical guys. I'll wait till I have time to get the admin consol in front of me and I'll give them a call.

[phr3n1c]

Thanks for that, my deal has given me a number for KAV technical guys. I'll wait till I have time to get the admin consol in front of me and I'll give them a call.

Technical support will probably not be able to help you. Contact the dealer / distributor / or the sales team of you local Kaspersky Office.