Constant errors after installing KAV6 on client computer Options

[agruber85]

After installing Kaspersky Anti-virus 6.0.387 on a particular client machine running Windows XP Pro with SP3, the user now experiences multiple error messages almost constantly. The first few specific error messages reference three .exe files: dwwin.exe, igfxsrvc.exe, and verclsid.exe. However, in the last few hours, the error messages have multiplied and are now referencing everything possible. I posted the GetSystemInfo file on this post. Could the incompatible software be responsible for all of these errors? Last time I checked their pc, there were about 20 error messages on the desktop so I'd REALLY appreciate anyone that can help me! Thanks

This post has been edited by agruber85: 23.06.2009 22:04

Attached File(s)

 GetSystemInfo_PC133111653216_Administrator_2009_06_23_14_49_59.zip ( 155.32K ) Number of downloads: 2

 

[agruber85]

I uninstalled the program Startup Mechanic that was listed as possibly incompatible and the errors are still flowing.

Also, the Symantec IDS is not actually running on the system. Is the mere presence of the files enough to cause these errors to occur?

[Tybilly]

Hello,

What is the exact content of these error messages ?
Have a look at the Event viewer, there may be more details about these errors.

[agruber85]

hey tybilly,
I attached a compressed copy of the entire application log containing the error messages. However the following error messages seem to occur the most frequently:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 6/23/2009
Time: 3:04:34 PM
User: N/A
Computer: PC133111653216
Description:
Faulting application verclsid.exe, version 5.1.2600.5512, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00084f9c.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 76 65 72 ure ver
0018: 63 6c 73 69 64 2e 65 78 clsid.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 35 37 38 31 20 61 74 .5781 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 38 34 66 39 63 00084f9c



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/23/2009
Time: 3:11:35 PM
User: N/A
Computer: PC133111653216
Description:
Faulting application rundll32.exe, version 5.1.2600.5512, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 75 6e ure run
0018: 64 6c 6c 33 32 2e 65 78 dll32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 20 30 2e 30 2e in 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 0d 0a 000000..


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/23/2009
Time: 3:20:53 PM
User: N/A
Computer: PC133111653216
Description:
Faulting application igfxsrvc.exe, version 6.14.10.4873, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 67 66 ure igf
0018: 78 73 72 76 63 2e 65 78 xsrvc.ex
0020: 65 20 36 2e 31 34 2e 31 e 6.14.1
0028: 30 2e 34 38 37 33 20 69 0.4873 i
0030: 6e 20 20 30 2e 30 2e 30 n 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 0d 0a 00000..


Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 6/23/2009
Time: 2:50:17 PM
User: PC133111653216\Administrator
Computer: PC133111653216
Description:
Detection of product '{4E8181EB-21CC-4B06-8051-8B67C3BF6CF4}', feature 'DefaultFeature', component '{D20C0125-0E75-F4CA-2BE8-BF80FF095E74}' failed. The resource 'HKEY_CURRENT_USER\Software\Audio-Technica Corp.\AT-MX381 Controller\Path' does not exist.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


thanx again for any assistance that you can provide

Attached File(s)

 log.zip ( 35.11K ) Number of downloads: 0

 

[Tybilly]

Hello,

You can send these files (kernel32.dll, igfxsrvc.exe & rundll32.exe) to the VirusLab then you'll be sure they aren't infected.

Also try to enable the compatibility mode in Kaspersky Anti-Virus under "Settings" > "Service" enable the option "Compatibility mode".
Restart the computer and see if it helps.