 KAV 6 on windows server 2000 |
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 19.06.2009 12:56
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#1
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Newbie  Group: Members Posts: 9 Joined: 19.06.2009  |
Hi,
We installed KAV server 6 on a windows server 2000 machine, all worled fine. (Theres a chance we actually didnt reboot the server after we installed the AV client on this server) Few days later when i logged onto this server, i fired up KAV and saw it needed a reboot, also, i couldn t do anything with the KAV window, it totally freezed, no interaction was possible with the KAV window. so i rebooted the server. The server blocked on a light bluescreen (windows background color) just before the login, we couldn t do anything but apply a backup we had Does anyone experienced such problem before? We'r really puzzled and have no idea what went wrong. Is it possible that, because we didn't reboot after the client's installation that, somhow it got corrupted after an update or something similar? Any help would be welcome, now we'r affraid to install KAV server on this machine |
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19.06.2009 13:00
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#2
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Professional Group: Gold beta testers Posts: 3346 Joined: 23.06.2005 |
Are you on the server locally or remote?
Uncheck the checkbox for update program modules. This was the reason for reboot after an update. |
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19.06.2009 13:07
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#3
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 Support specialist Group: KL Germany Posts: 1024 Joined: 8.07.2008 From: Ingolstadt, Germany |
Has the server Service Pack 4 and Update Rollup Package installed?
-------------------- Feldstudie.net
Malware-Honeypot: 147852@feldstudie.net - Feel free to fill with malware ;) Multiple exclamation marks are a sure sign of a diseased mind... |
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19.06.2009 14:35
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#4
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Newbie Group: Members Posts: 9 Joined: 19.06.2009 |
- I was on the server remotely
- The server has the SP4 yep, but dunno about the rollup, does it matter? |
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19.06.2009 14:41
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#5
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Professional Group: Gold beta testers Posts: 3346 Joined: 23.06.2005 |
Whit which tool?
Disable self defense please. |
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19.06.2009 18:15
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#6
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Newbie Group: Members Posts: 9 Joined: 19.06.2009 |
ok i will
it was with teamviewer |
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22.06.2009 08:14
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#7
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Professional Group: Gold beta testers Posts: 3346 Joined: 23.06.2005 |
In this case you must uncheck self defense.
Did you install Kaspersky over this way. Then it was the question which user are loged on. |
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22.06.2009 10:20
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#8
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Newbie Group: Members Posts: 9 Joined: 19.06.2009 |
Helmut, no we didnt install this way, we were on local with the user administrator
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22.06.2009 11:04
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#9
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Newbie Group: Members Posts: 5 Joined: 1.05.2008 |
QUOTE(jmc79 @ 19.06.2009 10:56)  The server blocked on a light bluescreen (windows background color) just before the login, we couldn t do anything but apply a backup we had Does anyone experienced such problem before? We'r really puzzled and have no idea what went wrong. Is it possible that, because we didn't reboot after the client's installation that, somhow it got corrupted after an update or something similar? Any help would be welcome, now we'r affraid to install KAV server on this machine I've seen either this or something very similar before. In our case, the server always looked like it was going to boot up, just never actually displayed the login box. (The server booted up fine in safe mode) We traced it to an interaction between windows update,kav and possibly backup exec - everytime we installed an update that modified win32k.sys and rebooted, we'd get this behavior. |
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22.06.2009 14:46
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#10
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Newbie Group: Members Posts: 9 Joined: 19.06.2009 |
QUOTE(mad.prof @ 22.06.2009 12:04) I've seen either this or something very similar before. In our case, the server always looked like it was going to boot up, just never actually displayed the login box. (The server booted up fine in safe mode) We traced it to an interaction between windows update,kav and possibly backup exec - everytime we installed an update that modified win32k.sys and rebooted, we'd get this behavior. Hello mad.prof this sound really similar as what we got! |
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25.06.2009 17:53
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#11
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Newbie Group: Members Posts: 9 Joined: 19.06.2009 |
Hey guys,
Today we had the same issue on another server that run on server 2000, it sucked! We found a workaround, it seems kaspersky fail on windows server 2000 sp4 because it try to load itself before the OS and this break the server We had to change a regitry entry so it would no boot before the OS. It is pretty sad that kaspersky didn't fix this so far, and theres no warning anywhere! Windows server 2000 is still supported, and installing KAV server on a production machine will simply break the server upon reboot, this is bad, very bad. IMO, kaspersky should fix this! It's really not professional. Heres the workaround: 1) Boot in safe mode 2) Change the "Start" value to 0 --> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\KLIF] "Start"=dword:00000000 This post has been edited by jmc79: 25.06.2009 17:54 |
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 20.08.2009 08:00
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#12
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 Advanced Member Group: Public Testers Posts: 190 Joined: 21.12.2005 From: Colombia |
I had the same experience, but i installed KAV 6.0.3.837 for Windows File Servers from Kaspersky Administration Kit. I solved this issue modifying the properties of installation package checking the box "Exclude Microsoft Areas (forgive my poor english, i use spanish version of Admin Kit)".<br />But my trick doesn't work only in one of twenty servers, so thank you so much for the workaround!!<br /><br />Cheers!
This post has been edited by victorm: 20.08.2009 08:02 -------------------- "Real friends are like blood, that comes without calls..."
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| Lo-Fi Version | Time is now: 22.11.2009 02:17 |