KAV updates task causing system freeze for a while, KAV updates task causing system freeze for a while Options

[corvex]

I'm using KAV for a year in a small windows network (ca. 100 computers) Clients running 6.0.3.837 with Network Agent 6.0.1591, Admin Kit 6.0.1710. the first experiences with Anti Virus was so bad, the servers (database, file, mail servers) i haven't installed any version.
Users hate KAV because it hangs on their computer even it is a desktop or laptop, they crying for those time the KAV was not installed.
Update is configured as if mobile computers are outside the LAN they get signatures from the internet. Update process always lasts 1-8 minute(s) and systems are freezeing or working as slowly as you never think. Update time independent from the computers hardware or it's in LAN or outside. The only thing I can say to users, that it was my boss decision to buy KAV (and of course he always makes his decision due to financial).
Still praying for KAV 8 Enterprise Edition will NOT have this kind of problem, but seems it's an infinite cycle for Kaspersky Lab to make version 8 USABLE for corporate partners.
my local distributor said, KAV version 7 was not available for us because developers was made a so unusable program, that couldn't operate in networks.
Brave New World...

[aehrlich]

Update process always lasts 1-8 minute(s) and systems are freezeing or working as slowly as you never think. Update time independent from the computers hardware or it's in LAN or outside. The only thing I can say to users, that it was my boss decision to buy KAV (and of course he always makes his decision due to financial).

One hint I could maybe provide is to install one extra Gb of RAM onto each machine; this I believe could relieve the pain somewhat ;-/.
Another one is to reconfigure some sample machine to always "get signatures from the internet" and, additionally, to explicitly provide "update source region"; playing around with the region settings might be useful, too.
Please let us know if the latter has some positive effect. It seems to me that it is "unsuccessful attempts to connect update servers" that makes update stall.

[Reload]

any solutions?, still experience system freeze....

Last week Kaspersky did a update to the virus db because the KAV FSEE client used 100% CPU on a update cycle.
The problem was caused by a wrong update link inside the db. For KAV FSEE this solved the problem.

Did you open a 'support request' (SRF_xxxxxx ticket) at KL ?

[corvex]

One hint I could maybe provide is to install one extra Gb of RAM onto each machine; this I believe could relieve the pain somewhat ;-/.

Some computers have got more memory last years. It was useful, because colleagues started to develop in Java. The Kaspersky Updater didn't effect of the physical memory, usual it eats only the cpu !

Another one is to reconfigure some sample machine to always "get signatures from the internet" and, additionally, to explicitly provide "update source region"; playing around with the region settings might be useful, too.

By default, I configured laptop group as when they are logged out of domain download signatures from the internet. In fact it causes much longer update process even if it's inside the domain!

Now I take a survey with some users experiences in the last days (instance of correction posted by Reload) and get back.

[Christian H.]

Are there any new solutions on this topic? The update problem is really annoying (me and our users).

The CPU load is very high when updating.

[Helmut]

phr3n1c wrote in the german forum:

Please wait for RC1 of MP4.

It should be released 20th July.

This post has been edited by Helmut: 14.07.2009 13:33

[Christian H.]

Hi Helmut,

thanks for your answer. I'll stay tuned for MP4.

Regards,
Christian

[emsee]

phr3n1c wrote in the german forum:

Please wait for RC1 of MP4.

It should be released 20th July.

If this update isn't released very soon or doesn't solve the issue then we will be looking for another AV supplier.
I have been testing another product (which is marketed on it's low resource usage) and I never noticed it when it was doing updates but the trial period has ended and I have now gone back to Kaspersky which now makes me want to throw my computer out the window in frustration

In the current economic climate there is no way we can justify upgrading our PC's just to allow the AV software to update itself without causing the users workstation to grind to a halt.

[Christian H.]

Anyone knows if the MP4 RC1 was released and where to download it?

[Reload]

According to some it should be released on the 20th.... I did not see anything....

[corvex]

Nothing has changed!

Each one of my users noticed KAV update loads CPU on 100% and the whole system becomes unusable. By me (P4 3000, dual core) one of 2 cores takes 100%, and the network operation is still delaying. it's strange that only web browsing stops (loading pages) the intranet can be used anyway! Update settings are only download signatures from local server.
Browsing some users logs, I found a point in update process that usually takes significant longer than the whole update action. It's called 'Creating list of files to download'. Sometimes this exceeds two or three minutes. it doesn't take sense if I am connected with gigabit LAN or half duplex.

It should be a halfsolution to reduce the update period but I can't adjust different setting for different groups. Could anybody help me ? Admin Kit is set to download updates in every hour to the server, but how can I set my test group to download only when intranet server has a newer virus database ? It seems that this setting will not solve the problem, because in this case the client computer most start the update process to ensure the version of database on the server. However it will not find any newer signature, but 'Creating list of files to download' phase will take long cpu&network operation always, and the update action will be in vain.
Does anybody have a well operating solution (without bad user feedbacks!) ? If there's a chance, I want to use different settings for mobile and desktop groups.

[Helmut]

The RC1 is available under the Public Testing Forum since yesterday.

[JustinLFS]

The RC1 is available under the Public Testing Forum since yesterday.

Very nice, I will be giving it a go tonight and tomorrow.

[Firemouth]

We have been suffering from this update problem from day 1 (about a year ago). I'm actually amazed most of my users haven't complained about this problematic bug. It doesn't matter if you're running a 3.0ghz core 2 duo or a celeron, it brings your machine to screeching halt while Kaspersky is updating. Not to mention the update transfer speed is agonizing slow. Even on a LAN! I don't know why because we're running gigabit. We consistently see speeds in excess of 200 megabits / sec (25 megabytes / second) to the same server that's hosting our Kaspersky AV. So I don't know why they're throttling the transfer speeds of their updates to < 10 kilobytes / second. It has to be on purpose because there's no good reason why it should be that slow.

I will also be giving the RC1 a try today and post my results when I have tested it.

[tlen]

I'm not able to download the installation from the beta testing site.

It gives me "file not found"

Can someone who have downloaded it (or moderators themselves) point me to a valid link?

Thanks

[Firemouth]

Make sure you don't have some kind of outbound firewall filtering port 8080. For whatever reason, Kaspersky put the links on that port. I had to open my firewall to allow that port outbound since we filter outbound connections...

If you ask me it's just silly to do that since it causes grief for ppl who filter outbound 8080, but maybe they have some obscure security reason for doing it...

[Firemouth]

Well, the first computer I tried it on has at least one significant improvement, the data transfer speed appears to be fixed. It was downloading 600+ kb/s. Which only 15 minutes prior to that, on the previous version of Kaspersky, on the same computer, was 3kb/s.

Also, the computer was not rendered useless while the updater was running. However, this is far from conclusive. It's only one computer. The specs are 1.66ghz Core 2 duo, 1gb ram. Good processor but the clock speed won't set the world on fire. The network was connected via wireless during all of my testing.

I'm going to continue testing but I figured I'd post an update with my results so far.

[JustinLFS]

I tested the new release of KAV6 and it is extremely improved. Update memory usage only goes to about 20MB, tops. CPU usage spikes up for a very brief second or so but so far so good. As a test I had it update as frequently as possible on the test machines and performance didn't seem to be impacted. So far so good.

[Firemouth]

I'm still having good results with this.

Does anyone know when this might be available for production? Do they have a timeline posted anywhere for this?

[tlen]

Good results from here too.